FAHQ is pleased to participate in the national multi-state Healthcare Quality Collective. FAHQ members and members of the Arizona (AzAHQ), Michigan (MAHQ), New England (NEAHQ), North Carolina (NCAHQ), Ohio (OAHQ), Oregon (OrAHQ), Texas Gulf Coast (TGAHQ), and Utah (UAHQ) associations, attend these webinars FREE! Find out more about the “Healthcare Quality Collective.”
Not a FAHQ member? JOIN OR RENEW FAHQ MEMBERSHIP and register for free.
The FAHQ Professional Development Team is looking for webinar presenters. We are committed to presenting four annual webinars as part of our commitment to make all of the Healthcare Quality Collective webinars available to our members for free.
Continue your own professional development by presenting a webinar and sharing your expertise with other healthcare quality colleagues at the same time! Need some help getting started? Contact webinars@fahq.org to see how the FAHQ Professional Development Team can help.
DOWNLOAD WEBINAR SPEAKER APPLICATION
Download Webinar Speaker FAQ or contact webinars@fahq.org if you are interested and have questions.
DID YOU KNOW YOU GET 4 RECERTIFICATION CREDITS FOR PRESENTING A ONE-HOUR EDUCATIONAL OFFERING? See page 6 of the 2026 Recertification Handbook for details.
Speaker:
Jessica Hackwell, CPHQ
Quality Manager
Intermoutain Health
Jessica is a Quality Manager at Intermountain Health with more than 20 years of experience in healthcare quality, patient safety, and regulatory compliance. Since becoming a Certified Professional in Healthcare Quality (CPHQ) in 2005, she has worked across hospital, home care, and managed care settings, leading quality improvement initiatives and accreditation efforts. Jessica is passionate about making healthcare safer, more accessible, and more effective for all patients and communities.
Program Description:
Effective collaboration across departments is essential for delivering safe, coordinated, and high-quality patient care. This session explores practical strategies for strengthening partnerships between medical staff departments through the development of multidisciplinary projects, standardized care processes, and collaborative leadership engagement. Participants will examine how Provider Leaders, Nursing Leaders, and Quality Professionals can work together to create a Consistent Care Process Model that promotes alignment, accountability, and improved patient outcomes. The presentation will also highlight the value of ongoing provider feedback and shared performance improvement efforts in fostering a culture of continuous quality and patient safety. By the end of the session, attendees will be able to identify actionable approaches to increase collaboration, improve communication, and drive sustainable change across clinical teams.
This event has been submitted for pre-approval by NAHQ for 1.0 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free, no code needed.
Speaker:
Michelle Butler-Jackson, MSN, RN, CPHFH,SCRN, NE-BC, CPPS, CPHQ, CLSS
Division Assistant Vice President, Patient Safety & Clinical Excellence
HCA Houston Healthcare, Gulf Coast Division
Michelle Butler-Jackson serves as Assistant Vice President of Patient Safety and Quality Clinical Excellence for HCA Healthcare’s Gulf Coast Division. She is a pioneering, dedicated, and results-oriented healthcare executive with more than 20 years of progressive healthcare experience across patient safety, clinical excellence, total quality systems, regulatory operations, and performance improvement. She has facilitated performance-improvement teams and initiatives to improve outcomes such as proactive reduction in patient harm, complications, sentinel events, and healthcare-associated conditions.
Program Description:
Effective Communication with Patients & Families is essential to strengthen clinicians’ communication skills to prevent harm and build stronger patient and family partnerships. The session emphasizes practical tools and phrases clinicians can use immediately — from structured team handoffs to empathy‑based approaches for difficult conversations — so participants leave with actionable strategies to reduce safety risks.
This event has been submitted for pre-approval by NAHQ for 1.0 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free. Contact webinars@fahq.org to obtain code.
Speaker:
Megan Flynn, DNP, RN, CNL, CPHQ, NE‑BC, RNC‑NIC, C‑ELBW
Harm Prevention Program Manager
Nemours Children’s Health, Orlando, Florida
Megan is a dedicated leader, educator and speaker who passionate about creating an environment where interdisciplinary teams are able to provide outstanding care. She holds a doctorate in nursing practice from the University of Connecticut and is a certified Clinical Nurse Leader. Megan is also a Certified Professional in Health Care (CPHQ), Certified Nurse Executive (NE-BC) and holds two certifications for both high risk and extremely low birth weight neonatal patients (RNC-NIC, C-ELBW). Megan joined the Quality and Safety Team at Nemours Florida in early 2025 where she serves as the Harm Prevention Program Manager for the state of Florida. Megan is committed to enhancing patient safety, standardizing best practices and fostering a culture of professional growth.
Program Description:
Successful quality improvement begins with understanding the problem before designing the solution. Too often, improvement initiatives are built on assumptions rather than a deep understanding of the challenges faced by those providing care. This presentation explores how adopting a learner mindset and engaging those closest to the work can lead to more accurate problem definition and, ultimately, better patient outcomes.
Participants will examine how the context in which care is delivered has a profound impact on clinical practice, decision-making and patient outcomes and how this context helps to identify root causes and system level issues. Participants will recognize how shifting from the mindset of expert to learner allows them to engage the people closest to the work to uncover the realities that data alone cannot expose.
Through practical examples, attendees will learn strategies to develop clear, context-informed problem statements that address the underlying causes of performance gaps rather than their symptoms. By grounding improvement efforts in the experiences of those closest to the work, organizations can design more effective, sustainable initiatives that improve quality, enhance patient safety, and achieve better outcomes.
This event has been submitted for pre-approval by NAHQ for 1.0 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN Healthcare Quality Association members may register for free. Contact your association for the code.
Speaker:
Lindsey Bruchhaus, RN
Director of Patient Experience
Houston Methodist The Woodlands
Lindsey Bruchhaus, RN, brings over 17 years of experience in nursing and healthcare quality. She began in pediatric and
perioperative care before transitioning into quality improvement, leading efforts to reduce hospital-acquired conditions and improve outcomes. Since 2020, she has served as Director of Patient Experience at Houston Methodist The Woodlands, where she champions a culture of safety, empathy, and excellence.
Program Description:
Multidisciplinary rounds sound simple on a whiteboard — until you’re the one wrangling a hallway of clinicians, alarms, and a physician who’s already seen the patient. Join us for a candid, boots-on-the-floor look at how one hospital took MDR from a well intentioned huddle to a measurable engine for care coordination. In 60 fast-moving minutes, you’ll trace a two-year journey — from MDR 1.0, through a Kaizen redesign shaped by real physician voice, to today’s MDR 2.0 standard with clear time-per-patient targets, defined documentation ownership, and a measurement approach that includes the Medallia Gold Humanism Trust Scale. Walk away with a playbook for rounds that actually move communication, length of stay, and patient experience.
This event has been submitted for pre-approval by NAHQ for 1.3 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free. Contact webinars@fahq.org to obtain code.
Speaker:
Linda Wierauch, MSN, RN, CPHQ, CIC, LSSGB
Michigan Association for Healthcare Quality, Flushing, MI
Linda Weirauch is an experienced healthcare quality and infection prevention leader with advance expertise in regulatory readiness, patient safety, and healthcare-associated infection reduction. With dual certifications in healthcare quality (CPHQ) and infection control (CIC), Linda brings a unique interdisciplinary perspective to improving organizational performance and strengthening prevention strategies. Her work focuses on building sustainable, evidence-based programs that support safer care environments and improved outcomes..
Program Description:
Candida auris (C. auris) continues to emerge as a significant healthcare-associated pathogen, presenting complex challenges for hospitals, long-term care facilities, and healthcare systems nationwide. Its ability to spread within healthcare environments, persist on surfaces, and exhibit resistance to multiple antifungal medications makes early identification and effective prevention strategies critical to patient safety.
This webinar will explore the evolving threat of Candida auris and the key challenges healthcare organizations face in detection, containment, reporting, and outbreak prevention. Attendees will learn how quality improvement methodologies can be leveraged to strengthen infection prevention programs, enhance interdisciplinary collaboration, improve surveillance efforts, and reduce the risk of transmission. through practical examples and evidence-based strategies, participants will gain valuable insights into developing sustainable processes that support regulatory compliance, patient safety, and organization readiness.
This event has been submitted for pre-approval by NAHQ for 1.5 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free. Contact webinars@fahq.org to obtain code.
Speaker:
Desiree Otenti, NP, MPH, CPHQ
VP of Care Management,
Point32Health.
Kelly McCoy, MPH
Director of HEDIS® & Quality Analytics,
Point32Health.
Program Description:
Digital HEDIS® is transforming quality measurement by replacing traditional administrative and chart-based data collection with interoperable, standardized clinical data from electronic health records and other digital sources. As the National Committee for Quality Assurance (NCQA) advances digital quality reporting, health plans and providers must prepare by evaluating data readiness, strengthening interoperability, and developing implementation strategies. This session examines key considerations — technology infrastructure, governance, operational readiness, vendor partnerships, regulatory requirements, and leadership sponsorship — so participants leave with a practical framework for assessing readiness and planning implementation
This event has been submitted for pre-approval by NAHQ for 1.5 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free. Contact webinars@fahq.org to obtain code.
Speaker:
David M Williams, PhD
Principal Advisor
DMW Austin LLC, Austin, Texas
With twenty-six years of leadership in healthcare quality, David is an independent senior advisor and co-author of Quality as an Organizational Strategy and The QOS Field Guide. He is a senior faculty member at the Institute for Healthcare Improvement (IHI) and former Senior Lead of Improvement Science and Methods at IHI, healthcare system design consultant, and chief quality officer.
Program Description:
Explore the intersection of healthcare improvement and artificial intelligence (AI), including key challenges in integrating AI into improvement activities. Participants will apply practical PDSA tests using AI chatbots and develop routines for learning and using AI effectively in practice.
Learning Objectives:
This event has been submitted for pre-approval by NAHQ for 1.0 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free, no code needed.
Please contact the Professional Development Team if you have suggestions for educational topics and/or speakers.
