FAHQ is pleased to participate in the national multi-state Healthcare Quality Collective. FAHQ members and members of the Arizona (AzAHQ), Michigan (MAHQ), New England (NEAHQ), North Carolina (NCAHQ), Ohio (OAHQ), Oregon (OrAHQ), Texas Gulf Coast (TGAHQ), and Utah (UAHQ) associations, attend these webinars FREE! Find out more about the “Healthcare Quality Collective.”
Not a FAHQ member? JOIN OR RENEW FAHQ MEMBERSHIP and register for free.
The FAHQ Professional Development Team is looking for webinar presenters. We are committed to presenting four annual webinars as part of our commitment to make all of the Healthcare Quality Collective webinars available to our members for free.
Continue your own professional development by presenting a webinar and sharing your expertise with other healthcare quality colleagues at the same time! Need some help getting started? Contact webinars@fahq.org to see how the FAHQ Professional Development Team can help.
DOWNLOAD WEBINAR SPEAKER APPLICATION
Download Webinar Speaker FAQ or contact webinars@fahq.org if you are interested and have questions.
DID YOU KNOW YOU GET 4 RECERTIFICATION CREDITS FOR PRESENTING A ONE-HOUR EDUCATIONAL OFFERING? See page 6 of the 2026 Recertification Handbook for details.
Speaker:
Vivan Ho-Nguyen, MBA, BS, CLS(ASCP), CPHQ, ASQ-CQA
Administrative Director for Accreditation & Regulatory Affairs, Harris Health
Vivian is a certified professional in healthcare quality and was also certified by the American Society for Quality as a quality auditor. She has 20 years of experience in healthcare quality, risk management, patient safety, accreditation, and regulatory compliance. She is currently employed at Harris Health as the Administrative Director for Accreditation & Regulatory Affairs department. She was serving as President of Texas Gulf Coast Association for Healthcare Quality in the last few years and continues to be active supporting the local health care professional organization as the treasurer.
Program Description:
Many healthcare professionals are not familiar with ISO 9001 Quality Management System concepts, despite the standards are focusing on quality and safe patient care. ISO 9001 standards closely align with High Reliability Organization (HRO) principles by emphasizing leadership accountability, a systems-based process approach, and proactive management of risk. Building foundational knowledge in risk-based thinking and process management is essential for reducing variation, preventing harm, and sustaining high performance in complex healthcare environments.
Learning Objectives:
FAHQ members register for free using a registration code obtained from webinars@fahq.org.
Speaker:
Dr. Nicole Czubkowski, IE, LSSGB
Nicklaus Children’s Health System, Miami, FL
Nicole Czubkowski is a healthcare strategy and transformation leader with experience driving operational improvement, risk reduction, and technology-enabled change across complex healthcare environments. Her work focuses on translating strategy into execution by redesigning processes, aligning stakeholders, and leveraging data, automation, and applied artificial intelligence to improve quality, safety, and financial performance. Nicole has led initiatives spanning AI-enhanced incident reporting, claims prioritization, and workflow optimization, with a strong emphasis on reducing bias, increasing transparency, and enabling proactive decision-making. She regularly applies Lean and performance improvement methodologies alongside tools such as Microsoft Copilot and Power Automate to streamline operations, strengthen follow-through, and deliver measurable return on investment. Her approach is grounded in practical adoption—ensuring solutions are scalable, sustainable, and embraced by frontline teams and leadership alike. An engaging speaker and thought partner, Nicole has presented nationally on healthcare transformation topics, highlighting real-world use cases and lessons learned from implementing innovation in regulated, high-stakes settings. She holds a doctorate in healthcare-related studies and brings a collaborative, results-oriented leadership style to her work. Nicole is passionate about building systems that support clinicians, improve patient outcomes, and move healthcare organizations from reactive problem-solving to proactive, data-informed performance.
Program Description:
This presentation outlines how artificial intelligence can be integrated into existing incident reporting systems to improve patient safety, reduce subjectivity, and enable proactive risk management. Using Nicklaus Children’s Health System as the case study, the presentation explains how a homegrown AI tool (“AskNick”) is integrated with RL Solutions to analyze incident reports using natural language processing. It will describe how AI can systematically review the brief factual descriptions within incident reports to generate a standardized problem list, assign parent and child categories, and identify root causes with greater consistency than traditional human review. Multiple validation trials with risk managers are highlighted, showing iterative improvements in accuracy and category refinement. It will discuss how AI categorized data can be leveraged for predictive modeling, trend analysis, and real time dashboards. These capabilities allow organizations to identify high risk periods, correlate incidents with operational factors (such as census, acuity, and staffing), and implement proactive interventions—ultimately reducing manual workload, improving reporting timeliness, and strengthening patient safety outcomes.
Learning Objectives:
This event has been submitted for approved by NAHQ for 1.0 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN Registration closes August 4.
FAHQ members register for free. Healthcare Quality Collective members may also register for free with coupon code obtained from their association.
Speaker:
Deanna Suskovich
High Reliability Executive Coach and Executive Sensei
Ancerra Corporation
Program Description:
A focused presentation on practical leadership development. Discover how the most effective healthcare quality leaders are cultivated through active participation in strategy deployment methods. We will explore how empowering your team to drive continuous daily
improvement naturally builds essential leadership capabilities
Learning Objectives:
This event has been submitted for pre-approval by NAHQ for 1.0 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free, no code needed.
Speaker:
Martie Moore, MAOM, RN, CPHQ
Our speaker is a senior healthcare executive and transformational leader with a distinguished career spanning more than three decades across integrated health systems, senior living, and the broader healthcare industry. Renowned for her strategic leadership and ability to navigate complexity, she has consistently driven enterprise-wide transformation, aligning clinical excellence with operational and financial performance. Her expertise spans value-based care, population health, and large-scale clinical redesign, where she has led high-performing teams to improve care coordination, elevate quality outcomes, and achieve sustainable growth. As Chief Nursing Officer at Providence St. Vincent Medical Center, Martie led the organization to achieve Magnet® designation, advancing nursing excellence, strengthening professional practice, and fostering a culture of accountability and innovation. She is also a recognized innovator in the integration of emerging technologies, including AI and VR/AR, into clinical care delivery and workforce development, and has influenced national patient safety and quality initiatives through strategic partnerships and thought leadership. Currently serving as President/CEO of M²WL Consulting, Martie continues to shape the future of healthcare through strategic advisory services focused on innovation, performance optimization, and leadership development. Her prior executive roles include Chief Nursing Officer at Medline Industries and System Chief Nursing Officer, where she led complex clinical, technological, and cultural transformations across diverse care settings. A published author of The Leadership Sandwich and a contributing voice in multiple healthcare publications, Martie is also an international keynote speaker and trusted advisor to healthcare organizations. Her work reflects a deep commitment to advancing patient care, empowering clinicians, and building resilient, high-performing health systems equipped to thrive in a rapidly evolving healthcare landscape.
Program Description:
Join us to learn how to identify the hidden risks beneath consistent dashboards which can erode safety and reliability.
This event has been submitted for pre-approval by NAHQ for 1.5 CE hours for CPHQ® recertification credit.
REGISTRATION OPEN FAHQ members may register for free, no code needed.
Please contact the Professional Development Team if you have suggestions for educational topics and/or speakers.
