Education

Webinars

Live Webinars

FAHQ is pleased to participate in the national multi-state Healthcare Quality Collective. FAHQ members and members of the Arizona (AzAHQ), Michigan (MAHQ), New England (NEAHQ), North Carolina (NCAHQ), Ohio (OAHQ), Oregon (OrAHQ), and Utah (UAHQ) associations, attend these webinars FREE! Find out more about the “Healthcare Quality Collective.”  

Not a FAHQ member? JOIN OR RENEW FAHQ MEMBERSHIP and register for free.


Do You Want to Present a FAHQ Webinar?

The FAHQ Professional Development Team is looking for webinar presenters. We are committed to presenting four annual webinars as part of our commitment to make all of the Healthcare Quality Collective webinars available to our members for free.

Continue your own professional development by presenting a webinar and sharing your expertise with other healthcare quality colleagues at the same time!

DOWNLOAD WEBINAR SPEAKER APPLICATION

Download Webinar Speaker FAQ or contact webinars@fahq.org if you are interested and have questions.

DID YOU KNOW YOU GET 4 RECERTIFICATION CREDITS FOR PRESENTING A ONE-HOUR EDUCATIONAL OFFERING?  See page 6 of the 2023 Recertification Handbook for details


FAHQ Live Webinar

How to Bring Multi-Site Ambulatory Centers to Pathway to Excellence®
Tuesday, February 18, 2025
12:00 – 1:00 PM EDT

Speakers:

Carmen Luecke BSN, RN, NE-BC
Quality & Education Manager, BayCare Ambulatory Surgery Centers, Tampa Florida
Carmen Luecke is the Manager of Quality and Education for BayCare’s Surgery Centers. With over 13 years’ experience in ambulatory surgery and a commitment to fostering positive cultures, she is proud to be a part of the team that achieved the first Pathway to Excellence® designation in this setting.

 

 

Carrie Clute BSN, RN, CNOR
Nurse Manager, Tampa Minimally Invasive Spine Surgery Center, Tampa, Florida
Carrie Clute is the Nurse Manager for Tampa Minimally Invasive Spine Surgery Center, one of BayCare’s Ambulatory Surgery Centers. Carrie has over 17 years perioperative nursing experience with 8 of those years focused in ambulatory surgery. She is honored to have assisted in leading the first multi-site ASC team in the nation to achieve the Pathway to Excellence® designation.

Program Description:
Creating a culture that promotes nursing excellence while concurrently driving quality in the ambulatory setting can be challenging with limited resources. This presentation addresses how four multi-site, multi-specialty Ambulatory Surgical Centers used the six Pathway to Excellence® standards as the framework for success.  A question-and-answer session will be provided.

DOWNLOAD FLYER 

This event has been submitted for approval by NAHQ for 1.0 CE hour for CPHQ® recertification credit. 

REGISTRATION OPEN. Free to FAHQ members and Healthcare Quality Collective (HQC) association members.  HQC members may request coupon code their association or from webinars@fahq.org to register for free.  Your membership will be verified.


MAHQ Live Webinar

“We Have a Problem”- The Necessity of Pre-Crisis Response & Communication Plans
Thursday, February 20, 2025 
12:00 – 1:00 PM EST

Speaker:

Julie Janeway has been a Michigan life sciences and health law attorney for twenty-six years. She is the co-owner and General Counsel of Principled Healthcare Consulting, the principal attorney at Janeway Law PLLC, and also serves as the external General Counsel for Advize Health. Previously, she served as the Interim Chief Legal Counsel for an international healthcare company operating in four countries, and she practiced with Foley, Baron, Metzger & Julip, PLLC, heading the Healthcare Law Department. Her law firm practice included compliance, risk management, healthcare professional licensing defense, business/corporate law, employment law, pharmacy law, PSO/PSES (PSWP) development, audit response/defense/mitigation, independent internal and parallel investigations, contracting and other fields of healthcare and life sciences law, and all related training for healthcare entities, practitioners and practitioner organizations, and other businesses and associations in the healthcare and life sciences industries.
Since 2002 Julie has consulted and trained for a significant number of healthcare organizations, practices, hospitals/systems, healthcare equipment and device manufacturers, pharmaceutical companies, and other healthcare vendors and research companies across North America and Asia. She also serves as the General Counsel and Past-President of the Michigan Association for Healthcare Quality and has served on several national healthcare organization Boards of Directors.

Linda Weirauch is a seasoned registered nurse with over twenty-five years of experience in leadership, risk management, and quality across diverse healthcare settings, including outpatient physician practices, acute care, and critical illness recovery hospitals. In her distinguished career, Linda has spearheaded multiple process improvement teams for core measure databases and Blue Cross Blue Shield clinical collaborative programs. She has served as the Quality lead for The Joint Commission (TJC) Stroke Certification and Total Joint Replacement Programs. Her additional responsibilities have encompassed the roles of lead facilitator for accreditation survey and state site audits. Currently, Linda holds the position of Market Director of Quality Management, Risk, and Infection Control at two Select Specialty Hospitals in Michigan. In this capacity, she has successfully directed efforts that have enhanced patient quality outcomes, mitigated risks in clinical care, and bolstered patient safety. Notably, she has led initiatives to reduce healthcare-associated infections (HAIs), improve medical record documentation and compliance, and achieve Hospital of Excellence recognition in 2018, 2019, and 2022. Linda’s academic credentials include a Master of Science in Nursing. She is a Certified Professional in Healthcare Quality and holds a Lean Six Sigma Green Belt. Her dedication to the field extends beyond her professional duties; she is actively involved in leadership roles within the Michigan Association for Healthcare Quality, currently serving as Treasurer. Additionally, she participates in the National Association for Healthcare Quality, contributing to multiple committees such as the Healthcare Quality Foundation and the CPHQ Review Course team, where she also serves as a national review course instructor. Linda is presently a peer reviewer for the Journal for Healthcare Quality.

Program Description:

Crises come in many sizes and shapes, but they are all equally important to an organization no matter its size.  Small can quickly become big, and big can quickly become massive. The need to respond and communicate is immediate when an emergency occurs. Many different audiences must be reached with information specific to their interests and needs.  Every business should have a prepared, physical crisis response, communication, and management plan, no matter the industry or the size of the organization.  For organizations that operate in heavily regulated economic sectors, such as life sciences, healthcare, and finance, it is a corporate responsibility and business continuation imperative.  Crisis response plans and protocols can help an organization react quickly and accurately during an emergency. It can also help the organization protect its reputation, customer loyalty, employee satisfaction and retention, and a plethora of other important factors which can impact sales and revenue.  Join our speakers to share in a lively and interactive discussion about the importance of crisis management assessment and response, but also best practices and tools to ensure your own organization is prepared.

OBJECTIVES:

  • Participants will be able to recognize/identify the nature, meaning, and organizational risks related to various types and severity of crises.
  • Attendees will learn how to conduct a thorough risk assessment to identify the most likely scenarios that could impact the organization.
  • Participants will investigate the resources and personnel available to handle various types and severity of crises.
  • Guests will explore, determine, and prepare appropriate tactics, related and intended purposes and outcomes, response teams, and protocols for responding to types of potential crises.
  • Participants will learn about tools and approaches used to maintain consistent communication with all stakeholders during a crisis.

DOWNLOAD FLYER 

This event has been submitted for pre-approval by NAHQ for 1.0 CE hour for CPHQ® recertification credit.

REGISTRATION OPEN.  FAHQ members may register for free by selecting the FAHQ association option when registering.  Your membership will be verified.


NCAHQ Live Webinar

Strategy Discussion: Highlighting Strategic Planning Initiatives
Thursday, February 27, 2025
12:00 – 1:00 PM EDT

Speakers:

Jared Averbuch, MBA Partner, Whitecap Health Advisors
Jared Averbuch has spent his career consulting healthcare clients in transformational strategy. Jared specializes in strategic, organizational, financial, and capital asset planning at academic medical centers, public health systems, and Children’s hospitals.

 

 

Michaela Donaldson, MBA Principal, Whitecap Health Advisors
Michaela Donaldson is responsible for leading project teams, developing strategic solutions, and advising clients on complex healthcare challenges.

OBJECTIVES: Participants will gain knowledge in

  • The understanding of strategic planning and change management structure.

  • Stakeholder engagement in the evaluation of improvement outcomes.

  • Using data to interpret and support decision making.

DOWNLOAD FLYER 

This event has been submitted for pre-approval by NAHQ for 1.0 CE hour for CPHQ® recertification credit.

REGISTRATION OPEN.  FAHQ members may register for free by selecting the FAHQ association option when registering.  Your membership will be verified.


AzAHQ Live Webinar

Mastering QAPI: Building a High-Performing Plan That Guarantees Compliance and Excellence
Friday, March 21, 2025 
1:00 AM – 12:00 PM EDT

Speaker:

Donna Gorby, MLD, BSN, RN, Lean Six Sigma Black Belt, Standards Interpretation Specialist and Corporate Surveyor, ACHC
Before Donna joined Accreditation Commission for Health Care (ACHC) in 2024, her career spanned key leadership roles, including Vice President of quality and medical staff services, director of nursing, and regulatory compliance officer. Her strategic vision and hands-on experience in both acute and long-term care settings have made her a respected voice in the industry.

Program Description:

Are you ready to elevate your hospital’s Quality Assurance and Performance Improvement (QAPI) efforts? Join us for an in-depth webinar that goes beyond the basics and equips you with the knowledge and tools to develop a QAPI plan that drives real results.

OBJECTIVES:

  • Define the key regulatory expectations.
  • List and engage the key stakeholders needed for success.
  • Construct a process that clearly monitors all required patient-related care and services.
  • Develop and lead effective PI projects.
  • Use a structured approach to assess when in-depth analysis is needed to understand a problem and its impact.

DOWNLOAD FLYER 

This event has been submitted for pre-approval by NAHQ for 1.0 CE hour for CPHQ® recertification credit.

REGISTRATION OPEN.  FAHQ members may register for free by selecting the FAHQ association option when registering.  Your membership will be verified.


NEAHQ Live Webinar

Uncovering the Cause – Using Performance Improvement Tools for Root Cause Analysis in Healthcare
Friday, March 28, 2025
12:00 – 1:00 PM EST

Speaker:

Aliysa Rajwani, BDS, MPH, CPHQ
Director of Quality & Patient Safety, Mount Auburn Hospital, Cambridge, MA
Executive Director of Nursing Practice Excellence, Spaulding Rehabilitation Network
Aliysa is Director of Quality & Patient Safety at Mount Auburn Hospital. She is a general dentist by training, has a Master’s in Public Health and is a certified professional for healthcare quality (CPHQ). At Mount Auburn Hospital Aliysa oversees patient safety &risk, patient relations, external reporting, data & analytics & infection prevention. Prior to Mount Auburn Hospital, Aliysa has worked in quality, patient safety & process improvement leadership roles at Tufts Medical Center overseeing process improvement & at Cambridge Health Alliance prior to that. Aliysa also serves on the Board of Directors for the New England Association of Healthcare Quality (NEAHQ) and is also the President for the NEAHQ for 2024-2025.

OBJECTIVES:

  • Understand the Importance of Root Cause Analysis (RCA).

  • Explore Key Performance Improvement Tools used in RCA.

  • Apply RCA Methodologies to Real-World Case Studies.

  • Develop Actionable Solutions.

  • Enhance Collaboration and Communication.

DOWNLOAD FLYER 

This event has been submitted for pre-approval by NAHQ for 1.0 CE hour for CPHQ® recertification credit.

REGISTRATION OPEN.  FAHQ members may register for free by selecting the FAHQ association option when registering.  Your membership will be verified.


AzAHQ Live Webinar

Mastering QAPI: Building a High-Performing Plan That Guarantees Compliance and Excellence
Friday, March 28, 2025 
12:00 – 1:00 PM MDT

Speaker:

Ursula Fletcher, MHA, RN, CPHQ, CPPS
Ursula Fletcher is a registered nurse with CPHQ and CPPS credentials who advocates for safe, high-quality, and equitable healthcare for all. She has dedicated 20 years to the healthcare industry and earned multiple advanced degrees and industry certifications. She demonstrates an unwavering commitment to the profession and her desire to make the world better. In 2023, she launched film documentarian services with a focus on advancing health equity in the community.

Program Description:

Explore the 6th aim of quality in healthcare, focusing on bringing light to health equity. This presentation will highlight the film journey of a healthcare quality professional and documentarian uncovering the real voices of registered nurses of African descent, lived experiences, and perceived barriers affecting access to high-quality care in the local and global community.

OBJECTIVES:

  • Understand the six dimensions of healthcare quality.
  • Identify negative health outcomes that affect certain groups of people caused by gaps in the quality of healthcare.
  • Recognize the value of lived experiences in healthcare and consider cultural factors affecting health outcomes.
  • Discuss examples of ways that healthcare quality professionals can help advance health equity.
  • Use a structured approach to assess when in-depth analysis is needed to understand a problem and its impact.

DOWNLOAD FLYER 

This event has been submitted for pre-approval by NAHQ for 1.0 CE hour for CPHQ® recertification credit.

REGISTRATION OPEN.  FAHQ members may register for free by selecting the FAHQ association option when registering.  Your membership will be verified.

 

Please contact the Professional Development Team if you have suggestions for educational topics and/or speakers.

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