Conference

Schedule

2020 Virtual Annual Conference
On-Demand Starting October 23

PLEASE NOTE THIS IS THE 2020 CONFERENCE SCHEDULE PAGE – PLANNING IS UNDERWAY FOR THE FALL 2021 VIRTUAL CONFERENCE AND THIS PAGE WILL BE UPDATED AS PLANS ARE FINALIZED.

SESSION A – HIGH RELIABILITY ORGANIZATIONS

High reliability organizations (HROs) are those operating in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures. The concept of high reliability is attractive for health care, due to the complexity of operations and the risk of significant and even potentially catastrophic consequences when failures occur in health care.  These two presenters will highlight the impact of implementing HRO concepts within their own organizations from two interesting perspectives, linking the HRO journey to just culture and using structured storytelling to support that journey in achieving safe patient care.

Introducing High Reliability: Creating a Just Culture
Mark W. Milner, MBA, MHS, BSN, RN, ACM, CPHQ, LTCA, CENP, FACHE
Nemours Children’s Hospital, Orlando, FL

Storytelling to Embrace HRO
Susan White, PHD, RN, CPHQ, FNAHQ, NEA-BC
Glorybel Rodriquez, MSN, RN
Orlando VA Health Care System, Orlando, FL

SESSION B – PATIENT OUTCOMES

Providing high quality, safe clinical care involves assessing and adopting evidenced-based practice.  Healthcare quality professionals are integral in working with clinicians to identify and implement these practices in our own organizations.  Key to this role is understanding the published research and the impact on patient outcomes and care processes.  The three examples shared here present the clinical impact as well as the structure for ongoing measurement and communication of performance.

Improving Patient Outcomes using Fiberoptic Endoscopic Evaluation of Swallowing
Stephanie Dodson Mataya, MS, CCC-SLP
Baycare Health System, Clearwater, FL

Excellence in Healing: Providing the Best Nutrition Care for Patients with Wounds
Erin Benya, MS, RD
Abbott Nutrition, Baltimore, MD

Evidenced Informed Quality Improvement to Implement Routine Screening for Delirium: Impacting Outcomes in the Hospitalized Oncology Patient
Cassandra Vonnes, DNP, GNP-BC, APRN, AOCNP, CPHQ, FAHA
Moffitt Cancer Center, Tampa, FL

SESSION C – QUALITY AND PERFORMANCE IMPROVEMENT

Leadership, management, and measurement are key components in effective quality and performance improvement efforts. The right quality structure and governance model support organizational collaboration for improvement which, when further enhanced by quantitative and qualitative measurement of outcome and process, allows for effective management in delivering patient-centric care.

Evolving Quality Structure and Governance Models
Adam Higman, DHA, FACHE
Press Ganey Strategic Consulting, St Petersburg, FL

Improving Your Outcomes by Managing for Daily Improvement
Michelle Hennessy, MBBLSS, CPHQ
Baycare Health System, Clearwater, FL

Mixed Methods Inquiry for Performance Improvement
Rebecca Olsen, PhD, CPHQ, MCHES BB
University of Tampa, Tampa, FL

SESSION D – ENGAGEMENT

As quality professionals we may not provide the direct care and service to our healthcare customers but we do communicate daily with all the disciplines involved and, perhaps, even with patients and families.  What are the barriers to the effective communication we need to ensure delivery of high quality, safe, patient-centric care?  These two presentations address different but especially important approaches for engaging stakeholders, ranging from understanding the importance of empathy in compassionate care to the use of best available technology to promote engagement.

Inspire, Cultivate, Engage: Constructing “Care” in Healthcare
Doreen Herdman, MSN, RN, CPHA, CPHRM, CPPS, CHC, LSSBB
Shriners Hospitals for Children Headquarters, Tampa, FL

I Did Get the Memo – Improving Physician Engagement
Kathleen Johnson, MSN, RN, NE-BC, CRN
Susan Tyler, RN, RNC
Baptist Health, Jacksonville, FL

SESSION E 
WORKING WITH THE COMMUNITY

Working beyond the limits of an individual healthcare facility is often required to truly impact the care of the individuals we serve.  Two different perspectives are presented here with the first reaching out to other care delivery points within their own system as well as the county/community partners that all participate in providing care to vulnerable veteran populations.  The second perspective is from the point of view of a state-wide association supporting their hospital members as well as non-member hospitals in identifying opportunities and leading improvement in outcomes through the application of best practice, collaboration and involvement of patients and families.

Advancing Process Improvement through Mentorship – Veterans Health Administration
Homeyra (Mae) Hafizi, MSN, RN, CPHQ, CHPRM, COHN/S, LSSBB
Tony Ingram, LCSW
Jacob Mckee, LCSW
Orlando VA Health Care System, Orlando, FL

Collaborating to Improve, Quality, Patient Safety and Sustainability
Cheryl Love, RN, BS-HCA, MBA, CPHRM
Kim Streit, MBA, MHA
Florida Hospital Association, Orlando, FL

For more detail on topics and speakers.


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