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Career Corner

Registered Nurse Quality Services Coordinator

Clearwater, FL


The Quality Services Coordinator coordinates all aspects of the company’s Quality Management Program and quality management initiatives under the direction of the Executive Vice President of Compliance and Quality.

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Essential Duties and Responsibilities:

  • Provides guidance, coordination and direction for the day-to-day functions of Quality Management services and the Quality Management Program, based on the Strategic Quality Plan.
  • Collects, reports, analyzes and trends performance standards for departmental performance reports
  • Provides quality oversight of each medical management initiative.
  • Oversees and communicates Quality Management and Process Improvement activities throughout CHS internal environment
  • Coordinates audit preparation as directed
  • Actively coordinates and effectively communicates Quality Management and Process Improvement activities throughout CHS internal environment and external delivery system. Quality Management and Process Improvement activities include but are not limited to:
    • Quality improvement monitoring and reporting
    • Design and implementation of provider, member and system-level interventions for performance improvement
    • Committee structure management and internal and external accountabilities
  • Develops and maintains key Quality Management Program documents, including the Strategic Quality Plan, Quality Management Work Plan and Quality Management Program Evaluation.
  • Facilitates CHS’s compliance with state, federal and local laws and regulations regarding Quality Management as well as accreditation organization requirements related to all aspects of the delivery system.
  • Assists in the development, communication and implementation of the Medical Director’s and CQM Committee’s decisions and/or corrective action plans
  • Facilitate, coordinate and direct assigned quality management program(s) to ensure continual compliance with quality program(s) as well as client contracts, accreditation and regulatory standards including but not limited to:
    • Monitoring and analysis of monthly, quarterly, and annual QM /UM/CM reporting
    • Maintains QM/UM/CM scorecard
    • Utilization data evaluation and reporting
    • Manages complaint and grievance process tracking and reporting
    • Analyzes satisfaction surveys, identifying opportunities for improvement
    • Board of Directors dashboard development and maintenance
    • Corporate HEDIS program
    • Physician Performance Dashboards
  • Assists in  the development and analysis of statistical data and specifications to determine benchmark standards
  • Identifies opportunities to improve clinical care, customer service and internal business processes
  • Implements formal quality improvement projects as necessary
  • Reviews and analyzes member and provider satisfaction surveys and identifies opportunities for improvement
  • Performs quality of care investigations, including preparing cases for Medical Director and Peer Review Committee
  • Collects, reports, trends and analyzes elements for departmental reporting
  • Collects, reports, trends and analyzes performance standards for departmental performance reports
  • Assist in the development, implementation and monitoring of policies and procedures for quality management.
  • Establishes and maintain systems for effective communication throughout the care delivery system

Other Responsibilities: 

  • Adheres to the policies and procedures of Community Health Solutions
  • Maintains strict confidentiality of client, company and personnel information
  • Demonstrates a strong commitment to the mission and values of the organization
  • Adheres to company attendance standards
  • Performs other duties as assigned

Supervisory Responsibilities:  



  • Strong organizational, analytical, and interpersonal skills
  • Ability to present data at staff, peer, management and committee level.
  • Detail and process oriented with focus on efficiency
  • Language Skills – English fluency
  • Business level math, basic statistical analysis
  • College level reasoning ability and analytical skills
  • Ability to multi-task and work independently
  • Supervisory skills as needed
  • Project management skills
  • Strong organizational and interpersonal skills
  • Excellent written and verbal communication skills
  • Detail oriented


  • Strong independent and analytical thinking skills are required
  • Quality Improvement Project experience
  • Committee coordination and presentation experience
  • Demonstrated knowledge of utilization management principles
  • Demonstrated knowledge of care management principles
  • Minimum 2 years’ critical care or 5 years direct patient care experience

Education and/or Experience:

Bachelor’s Degree in a health-related field required; Registered Nurse licensure required

Certificates, Licenses, Registrations: 

  • CPHQ preferred
  • Certified Case Management (CCM) strongly preferred

Computer Skills: 

Proficiency using word processing, spreadsheet and database software

Environmental Factors/Physical Demands: 

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

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Posted 2/8/2019

Director of Quality Management

Select Specialty Hospital-Gainesville

Critical Illness Recovery Hospital

$10,000 Sign-on bonus!

Select Specialty and Regency Hospitals care for patients who are critically ill and need extended acute hospitalization for their recovery. We are currently seeking a Director of Quality Management with previous nursing experience, passion for upholding high quality standards and providing phenomenal patient care. We offer an exceptional employee experience, an environment dedicated to safety and quality, ongoing educational and skill building resources and advancement opportunities. We offer an excellent network of career opportunities across the U.S.

As the Director of Quality Management, you will be responsible for the coordination, development and evaluation of all outcome activities including but not limited to:

Risk Management, Quality Improvement, Survey Readiness, Running Mock Surveys, Infection Control, Coordinating and Supervising Accreditation/Certification Activities, Employee Health, Vaccination and Education.

Why work for Select Specialty/Regency Hospital?

  • The opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
  • Focus on patient care and maintain quality standards.
  • Work collaboratively with an interdisciplinary team, consisting of hospital leaders, critical care nurses, physical, respiratory and occupational therapists, speech language pathologists and physicians.
  • Develop relationships with your employees and make a real difference.

Qualifications you must have to be successful:

  • Bachelor’s Degree, BSN or RN with relatable experience with quality improvement, infection control, employee health, accreditation and education.
  • Ability to deliver superior quality of care.
  • Result-driven team player who treats patients as if they were their own family members.
  • You must also be a resourceful problem solver who thrives in a fast-paced environment.
  • Must be willing to remain hands-on and work independently.


We offer a full range of benefits; medical, dental, 401K, PTO and much more.

Our hospital has 48 beds, and this small team environment allows us to keep our focus where it belongs- on each patient and each employee.

We are committed to your growth and success- that’s why we offer an excellent orientation experience, training and development programs, and a competitive salary and benefits package.

Please contact Brandon Soper at or 717-920-6752 to apply for the DQM role in Gainesville.

Apply now with an organization that wants to invest in you!

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