2022 Annual Conference


This session will give participants the opportunity to become familiar with the steps used in the FOCUS-PDSA methodology and learn how this quality improvement methodology and its associated tools can be used to effect change in an organization.

Keith P. Chastain, MSQA, CMBB, CQE, Senior Performance Improvement Project Manager, BayCare Health System, Clearwater, Florida

Keith is an ASQ Certified Master Black Belt, ASQ Certified Quality Engineer and Lean Facilitator with 21 years of experience driving process improvement efforts across health care, manufacturing and customer service/technical support contact center environments.  He is currently serving as a Senior Performance Improvement Project Manager at BayCare Health System in Clearwater, FL and holds a Master’s Degree in Quality Assurance from Southern Polytechnic State University and a Bachelor’s degree in Nuclear Engineering from the University of Florida.  Keith has led numerous cross-functional teams on improvement projects and has coached, mentored and trained Six Sigma Black Belts, Green Belts, Executive Belts and Lean Facilitators.

Tina Williams, MSN, MBA, RN, LSSGB, Senior Performance Improvement Project Manager, BayCare Health System, Clearwater, Florida

Michelle is a Six Sigma Master Black Belt in the Healthcare Quality industry for over 25 years.  She received her BS in Business Administration and Accounting at Florida Metropolitan University.

Michelle has worked both in the hospital setting as well as in the insurance side of healthcare.  A Certified CPHQ and Lean Six Sigma Practitioner.  Michelle currently works for BayCare Health Systems in the Performance Improvement Department leading projects that span the entire healthcare system



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