FAHQ is pleased to participate in the national multi-state Healthcare Quality Collective. FAHQ members and members of the Arizona (AzAHQ), Georgia (GAHQ), Michigan (MAHQ), New England (NEAHQ), North Carolina (NCAHQ), or Oregon (OrAHQ) associations, attend these webinars FREE! These are live webinars listed below as “Healthcare Quality Collective.”
Not a FAHQ member? JOIN OR RENEW FAHQ MEMBERSHIP and register for free.
The Patient Experience
William Banash, MA BS
Our speaker has an extensive background in taking a proactive approach to analyzing both qualitative and quantitative information to improve the patient experience. In his current role, Bill is responsible for the implementation of programs and processes designed to build and improve patient experience within designated market and assigned provider groups. He leads the market in addressing patient perception to increase UHC’s performance on the CAHPS and HOS by actively
collaborating with complex networks such as UHC market leaders, provider executives, provider groups, and UHC
business unit leaders to lead the change necessary to improve CAHPS survey results. He is also a certified mediator
with coursework in conflict resolution across multiple professional settings which provides a unique perspective when
working with diverse groups of stakeholders.
This activity/program is approved by NAHQ® for 1.5 hrs of CPHQ CE credits.
Join this webinar to learn how to improve the Patient Experience and improve CAHPS and HOS survey results.
Click OrAHQ June 2022 Webinar for more information and to register. Free for FAHQ members and all Healthcare Quality Collective members.
Change Management for Patient-Centered Care
Jay Spitulnik, MS PhD
Jay currently directs a graduate program at Northeastern University that prepares people to work as health informatics professionals. He also teaches a project management course that is designed for full-time project managers, for those whose project management assignments will only be part of their work, and for anyone who will be managing change initiatives in any type of organization. Jay holds Bachelors and Master’s degrees from Boston University and a PhD in Organizational Psychology from Walden University. He is certified as a Green Belt by the American Society for Quality and as a Certified Performance Technologist by the International Society for Performance Improvement. He is a past member of the Board of Directors of the New England Chapter of the Health Information Management and Systems Society and is currently on the editorial board of the Journal of Participatory Medicine.
This activity/program is approved by NAHQ® for 1.0 hrs of CPHQ CE credits.
This program is NAHQ approved for 1 hour CPHQ CE credits. Attendees will be able to:
1) Explain why change is necessary to refocus on what matters to the patient
2) Define the important relationship between change management and project management in QI
3) Describe various models of change
Click NEAHQ June 2022 Webinar for more information and to register. Free for FAHQ members and all Healthcare Quality Collective members. FAHQ members need to email FAHQ Webinar Team to receive coupon code and instructions on registering for free.
Staying afloat in the wake of the COVID 19 Pandemic: Emotional Intelligence is a critical life preserver.
Sandy S. Weiss, DBA, MBA-HCM, RN, CPHQ, CPPS, CSM, PMP
Division Director of Quality
HCA Physician Services Group
St Petersburg, Florida
Dr. Weiss earned her Doctor of Business Administration and Master of Business Administration with a Concentration in Healthcare Management from Saint Leo University. Her dissertation focused on Registered Nurse emotional intelligence, turnover intension, and job performance. Recent research explored the relationship between pharmacist emotional intelligence, occupational stress, job performance, and psychological affective well-being. She is a Certified Professional in Healthcare Quality (CPHQ), a Certified Professional in Patient Safety (CPPS), Certified Scrum Master (CSM), and Project Management Professional (PMP). She also holds a graduate certificate in Innovation and Human Centered Design from The Johns Hopkins Carey Business School.
Dr. Weiss put her degrees, certifications, and skills to use working within healthcare quality, patient safety, and project & operations management. She currently serves HCA Physician Services Group as the Division Director of Quality for the West Florida Division and is an adjunct faculty member at the University of South Florida’s Muma College of Business where she teaches at the graduate and undergraduate levels. She worked across multiple CMS Center for Clinical Standards & Quality contracts as a consultant to a CMS contractor, prior to that, she was a Project Manager for the Healthcare Policy and Quality Measurement Division at Health Services Advisory Group.
When she is not helping move the needle on patient safety and healthcare quality, she enjoys spending time with her pharmacist husband, Larry, and their four dogs. Outside of her work and family, she is passionate about triathlons and completed her 5th Ironman triathlon last year (that’s a 2.4-mile swim, 112-mile bike, and 26.2-mile run)!
1.0 hr CE completion will be posted to CE Broker for Florida Board of Nursing, Florida Board of Respiratory Care, Florida Council of Dietetics and Nutrition, and Florida Council of Licensed Nurse Midwifery. This activity/program has been submitted to NAHQ® for pre-approval of 1.0 hrs of CPHQ CE credits.
This lecture provides an overview of emotional intelligence (EI). The defining characteristics and components for measurements will be discussed. Additionally, the impact EI has on factors that affect healthcare quality and patient safety will be explored. Additional consideration and discussion are given to challenges faced in the wake of the COVID-19 pandemic.
Objectives: Participants will be able to:
Moving from Tactical to Purpose: Establishing a Learning Organization
Doreen Herdman, MSN, RN, CPHQ, CPHRM, CPPS, CHC, LSSBB
Corporate Compliance Manager
Shriners Hospitals for Children
Doreen Herdman, has over ten years’ experience in a clinical role as a registered nurse (RN). She obtained a legal nurse consultant certificate and for seven plus years, was an in house nurse advisor in a plaintiff- medical malpractice law firm. Applying her clinical experience to the legal nurse consultant role, she continued to see the types of encounters patients and clinicians face in the healthcare industry. In 2012, she transitioned back to the healthcare industry as a compliance specialist. Doreen was licensed as a healthcare risk manager and is certified as a healthcare professional in quality (CPHQ), risk manager (CPHRM), patient safety (CPPS) and compliance (CHC). She also obtained a black belt in Lean Six Sigma (LSSBB) and is Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) master trained. After spending time in the health care quality department responsible for safety reporting and evidence based practices, she transitioned to the compliance department as a regional compliance manager at Shriner’s Hospital for Children Headquarters. Incorporating her clinical experience with the regulatory and healthcare standards, Doreen presently is responsible for promoting the use of evidence-based practices, and a just culture, learning environment system-wide. Having an understanding of the role of regulatory standards, the vision of high reliability and the expectation to deliver care in the current complex environment, Doreen brings multiple perspectives and expertise to various projects that helps move the quality of healthcare forward.
1.0 hr CE completion will be posted to CE Broker for Florida Board of Nursing, Florida Board of Respiratory Care, Florida Council of Dietetics and Nutrition, and Florida Council of Licensed Nurse Midwifery. This activity/program has been approved NAHQ® for 1.0 hrs of CPHQ CE credits.
This presentation will bring in evidence-based practices based on theory that connects organizational excellence to the role of establishing a shared mental model that promotes a learning environment and brings teams to understanding the importance of a growth mindset. These include human factors- system thinking and design (standardization and craft), learning organization (control versus learning), and growth mindset (fixed or growth).
The delivery of healthcare has become more complex, but the makeup of the healthcare team has not changed. We are still human beings taking care of human beings. It is through the implementation of a philosophy, shared mental model and these models and tools, a culture of safety is brought to realization.
Additionally, utilizing a shared mental model, the mission of an organization develops a strategic focus and optimizes organizations to deliver safe and quality care while fulfilling the expectations of their internal and external customers. This ensures the product of structure, process and outcomes are fulfilled in a manner that not only satisfies all stakeholders, but brings the recognition of excellence to the organization.
Objectives: Participants will be able to:
If you have suggestions for webinar topics or speakers, please contact the FAHQ Professional Development Team.
FAHQ is offering the six presentations from the 2021 Virtual Annual Conference as individual recorded webinars. Each offers 1.0 hour Florida Nursing CE and 1.0 hour applicable for CPHQ recertification. The recorded webinars will be available for registration until December 1, 2022, and must be completed by December 15, 2022.
Disclaimer: If you received CE credit for these presentations by attending the 2021 FAHQ Virtual Conference, CE will not apply in 2022 unless you are in a new licensure and/or certification cycle.
For more information on the individual webinars and speaker qualifications, go to FAHQ Recorded Webinar Sessions / Faculty.
Individual webinar registration fees are:
$15.00 for FAHQ Members
$25.00 for Non-Members