2022 Recorded Webinars
This session will present the improvement process in a large academic healthcare center to reduce hypoglycemic events as identified in the metric “hypoglycemia in insulin use.” Identifying and targeting improvement opportunities was done system-wide using concurrent improvement teams. Presenters will share elements of the improvement journey and results of those efforts.
Brittney Costello, MBA, CSSBB, CPHQ, Lead Performance Improvement Specialist, UF Health Jacksonville, Jacksonville, Florida
Brittney Costello has worked at UF Health for the past 4 years and in the healthcare industry for 10 years, including work in multi-specialty offices. As the Lead Performance Improvement Specialist at UF Health, she has been able to lead multiple performance improvement teams to increase quality work for the organization. Brittney holds a Master’s Degree in Business Administration and is a Certified Six Sigma Black Belt received from America Society for Quality (ASQ). Recently, Brittney has obtained her certification as a Certified Professional in Health Care Quality (CPHQ). She is the current President-Elect of the Northeast Florida Association for Healthcare Quality (NFAHQ).
Tina Williams, MSN, MBA, RN, LSSGB, Clinical Quality Nurse Leader, UF Health Jacksonville, Jacksonville, Florida
|Tina Williams has 23 years of health care experience, serving in many roles. Currently, she serves as a Clinical Quality Nurse Leader at UF Health, a large, academic, safety net hospital. Her primary clinical practice area is in emergency nursing. Tina has a special interest in quality and process improvement initiatives at the organizational level, bridging metrics and patient care. A 2nd career nurse, Tina brings complimentary leadership and project management expertise to her role. Tina received a Master of Science in Nursing degree from Jacksonville University, as well as a Master of Business Administration degree, concentration in Organizational Development. She was recently awarded her Lean Six Sigma Green Belt certification from the Florida Sterling Council. Tina received the Emergency Nurses Association 2020 Achievement Award in Nursing Practice and Professionalism. She also received the 2020 Daisy Nurse Leader Award by UF Health.
Healthcare’s focus on evidence-based practice has grown over the years. This practice style is highly supported in clinical practices and organizational development. Utilizing evidence based practice to promote employee engagement and team performance establishes a framework for sustainability. There are some evidence based practice, theories that form the core foundation that can assist in supporting the promotion of quality and safety practices in an organization.
Doreen Herdman, MSN, RN, CPHQ, CPHRM, CPPS, CHC, LSSBB, Corporate Compliance Manager, Shriners Hospitals for Children, Tampa, FL
Doreen Herdman has over ten years’ experience in a clinical role. She obtained a legal nurse consultant certificate and was a nurse advisor in a plaintiff-medical malpractice law firm. Applying her clinical experience to the legal nurse consultant role, she continued to see the types of encounters patients and clinicians face in the healthcare industry. She became a licensed healthcare risk manager and certified as a Healthcare Quality Professional (CPHQ), Risk Manager (CPHRM), Professional in Patient Safety (CPPS) and Healthcare Compliance (CHC). Doreen also obtained a black belt in Lean Six Sigma (LSSBB) and is TeamSTEPPS master trained. Incorporating her clinical experience with the regulatory and healthcare standards, Doreen presently is a Corporate Compliance Manager at Shriners Hospitals for Children headquarters and responsible for implementing tools to establish a Just Culture system-wide.
This presentation will discuss a number of best practices that allow for more effective suicide risk identification and individualized crisis intervention. The tools used for suicide risk assessment have been studied extensively and have repeatedly been identified as a best practice tool (Columbia Suicide Severity Rating Scale (C-SSRS), Comprehensive Suicide Risk Evaluation (CSRE), and Safety Planning). Learn how best practices were implemented in this organization serving the veteran population to identify suicide risk department wide to all areas of patient encounters, not just in Mental Health. The use of the suicide risk assessment outside of Mental Health resulted in a significant increase in referrals for mental health therapy and immediate crisis intervention.
Gloria Lewis, DNP, RN, Lead Suicide Prevention Coordinator, Miami Veterans Administration, FL
Dr. Lewis is a Registered Nurse with thirty-three years of mental health experience. She received her Bachelor of Nursing and her Master of Science-Nursing Education from Chamberlain College of Nursing and her Doctorate in Nursing Practice from Grand Canyon University. Since 2011, Dr. Lewis has been the Lead Suicide Prevention Coordinator at the Miami Veterans Administration. She provides education to all staff within the healthcare system on suicide awareness and prevention, safety planning, and suicide risk assessment. In addition, Dr. Lewis is responsible for implementing and maintaining the Suicide Prevention Program for Miami-Dade, Broward, and Monroe counties in conjunction with members of the Suicide Prevention Team. Dr. Lewis serves as a liaison between the organization with regards to at-risk Veterans with the National Office of Mental Health Services, Office of Inspector General in Washington, DC, the Department of Defense, State Representatives, Local Law Enforcement, and the community. Dr. Lewis is also an Adjunct Nursing Faculty with Barry, Southeastern NOVA, and Florida International Universities, and a forensic psychiatry faculty member with the Miami VAMC as well as a faculty member with the Crisis Intervention Team Program and the Criminal Mental Health Project of the Eleventh Judicial Circuit of Miami Dade County.
This session will present the improvement process for optimizing patient care and promoting recovery for clinicians involved in the care of patients undergoing elective colorectal surgery. Mobility plays an integral role in enhancing recovery and can be attributed to reduced complications, postoperative length of stay and readmissions. Presenter will share how utilizing behavioral modification and motivation techniques can elicit compliance in following mobility requirements after surgery.
Francine Marabell, DNP, RN, CPHQ, CPPS, LSSGB, Director Safety and Clinical Quality
Baptist Health, Jacksonville, Florida
|Dr. Marabell began her nursing career 31 years ago in New York City in the field of pediatric oncology and then surgical services. After earning her master’s degree in nursing, she held progressive leadership roles in surgical services at Mount Sinai and Bellevue Hospital. Upon relocating to Florida, she secured leadership positions in ambulatory surgical services and in public health as an administrator at the Jacksonville Children’s Commission, promoting health for children entering school. For the past 10 years she has served at Baptist Health supporting education and quality, with her latest role as Director of Safety and Clinical Quality. She holds certifications in health care quality, patient safety and Lean Six Sigma as well as earned her DNP in leadership.
This session is for you whether you need some information on Root Cause Analysis (RCA) basics or you want examples and stories to energize your use of this tool in in keeping your patients safe, as well as in the broader context of performance improvement.
Marsha Moxley, RN, BSN, MHA, CPHQ, FNAHQ, Long Term Care Quality SME (recently retired), Highlands, North Carolina
Marsha Moxley has an extensive experience in a variety of positions in healthcare including long-term care, managed care and acute care industry. Additionally, she also has experience as faculty at two schools of nursing. She has over 30 years of extensive experience in quality improvement, quality standards, customer satisfaction. The past 20 + years has been in LTC industry with oversight of a quality infrastructure for a national large multi-facility chain. She was a Master Examiner and a Team Leader for over 15 years for the AHCA/NCAL National Senior Examiner Quality Award Program, which utilizes the Baldrige Criteria.
Marsha Moxley has a Bachelor of Science in Nursing from the Medical University of South Carolina, and master’s in health care administration. She has Certification from HCQB: Certified Professional in Healthcare Quality, 1993 to present. She also achieved Fellowship in 2011 with the National Association of Healthcare Quality (NAHQ). She is a member of NAHQ and has served on NAHQ’s Leadership Council, Fellowship and Nominating Committees. She is the Past President Florida Association of Healthcare Quality. She has served on numerous committees for FAHQ most recently as the Team Leader for CPHQ 2009-2013, Newsletter committee 2010-2011 and is a FAHQ Board Director for 2011-2014. Marsha has served as a member of the AHCA QI Committee and the Education Committee for AHCA Annual Convention. She is currently in her second term as a board member & Co-Chair of the AHCA Quality Awards Examiners and Overseers Board.
Marsha has been a speaker for Florida Association of Healthcare Quality, the North Carolina Association for Healthcare Quality. And for the National Association of Healthcare Quality. She is an instructor for CPHQ prep course for FAHQ and has been a speaker for FAHQ Webinar series. She has also been a speaker at AHCA/NCAL annual convention and for the AHCA/NCAL QI Symposium, PHCA, OHCA, TxHCA, SCHACA, NCFCA and PCC Summit.
This presentation offers a best practice model based on evidence that may facilitate the development and implement of a RISE Team in other organizations. The RISE Team is a ‘second victim’ support program, responding to small scale critical incidents or events within or impacting an organization in a time-limited, holistic manner for the purpose of addressing employee well-being and resilience.
Susan V. White, Ph.D., R.N., CPHQ, FNAHQ, NEA-BC, Chief, Quality Management, Orlando VA Health Care System, Orlando, FL
Dr. White’s areas include quality management, patient safety, risk management, survey readiness, infection control, utilization management, controlled substance inspections, and credentialing and privileging. She has an extensive career in administration, management, and clinical roles. She is a member of NAHQ, ANA, AONE, and Sigma Theta Tau. She is a reviewer for the Journal for Health care Quality. She is an NAHQ Fellow; recipient of the FAHQ Quality Award, the NAHQ Claire Glover Quality Award, and FAHQ Author Award. She was co-editor of Patient Safety. Principles and Practices by Springer (2004) and completed the performance improvement section in HQ Solutions (2017).
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