Session D

2020 Virtual Annual Conference

Welcome to this 2-hour session of conference content

If this is the first session you are viewing for the 2020 FAHQ Annual Conference, go to our CONFERENCE ACCESS INSTRUCTIONS for information on how to get the best results as you view our conference sessions.  This includes how you can ask questions as you view the recording.  If you have questions not submitted while viewing the recording, you may use the email address provided below for each speaker.

As with all conference sessions, the presentations below are pre-recorded and you may access whenever convenient for you.  On demand access will end Friday, December 11, 2020.

As quality professionals we may not provide the direct care and service to our healthcare customers but we do communicate daily with all the disciplines involved and, perhaps, even with patients and families.  What are the barriers to the effective communication we need to ensure delivery of high quality, safe, patient-centric care?  These two presentations address different but especially important approaches for engaging stakeholders, ranging from understanding the importance of empathy in compassionate care to the use of best available technology to promote engagement.

Inspire, Cultivate, Engage: Constructing “Care” in Healthcare
Handout download – available within recording.
Doreen Herdman, MSN, RN, CPHQ, CPHRM, CPPS, CHC RD
LSSBB Corporate Compliance Program Manager
Shriners Hospitals for Children Headquarters, Tampa, Florida

The delivery of healthcare has become more complex, but the makeup of the healthcare team has not changed. We are still human beings taking care of human beings. It is through interactions and the communication amongst individuals, the development of empathy is established and shared. Often, coworkers may not feel fully connected or understand the intention of other team members. An element that can improve the connection of team members and understanding others is by showing empathy and sharing a focus that is often referenced as the mission and vision of an organization. There are three types of empathy, cognitive, emotional, and compassionate. Developing and sharing evidence-based knowledge on compassionate care establishes a fundamental approach for the delivery of care in the healthcare environment.

I Did Get the Memo – Improving Physician Engagement
Handout download – available within recording.
Kathleen Johnson, MSN, RN, NE-BC, CRN RD
Quality & Analytics
Susan Tyler, RN, RNC
Clinical Resource Coordinator
Baptist Health System Jacksonville, Florida

Strategically partnering and engaging physicians in initiatives that optimize the quality of patient care in a large multisite healthcare system can be challenging.  By leveraging the use of technology institutions can break down communication barriers to improve physician engagement, therefore streamlining the ability for valuable data to lead to actionable quality improvement initiatives and outcomes based on best practice.

REMEMBER: On demand access ends Friday, December 11 – don’t let it sneak up on you! 

Go to our CONFERENCE ACCESS INSTRUCTIONS for information on submitting questions, receiving CE credit, and other important items to make this a positive learning experience for you.

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