Session C

2020 Virtual Annual Conference ACCESS PORTAL

Welcome to this 3-hour session of conference content

If this is the first session you are viewing for the 2020 FAHQ Annual Conference, go to our CONFERENCE ACCESS INSTRUCTIONS for information on how to get the best results as you view our conference sessions.  This includes how you can ask questions as you view the recording.  If you have questions not submitted while viewing the recording, you may use the email address provided below for each speaker.

As with all conference sessions, the presentations below are pre-recorded and you may access whenever convenient for you.  On demand access will end Friday, December 11, 2020.

SESSION C
Quality and Performance Improvement
Leadership, management, and measurement are key components in effective quality and performance improvement efforts. The right quality structure and governance model support organizational collaboration for improvement which, when further enhanced by quantitative and qualitative measurement of outcome and process, allows for effective management in delivering patient-centric care.

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Evolving Quality Structure and Governance Models
Handout download – available within recording.
Adam Higman, DHA, FACHE
Email: SpeakerC1@FAHQ.org
Partner
Press Ganey LLC, Strategic Consulting, St Petersburg, Florida

This session will discuss organizational and regulatory quality structure trends driven by the demands of an aging population with comorbidities and the mandate to lower cost and improve patient access. Coupled with the increasing regulatory scrutiny of quality oversight, organizations are evaluating their structure to improve collaboration across disciplines with limited quality resources. The presenter will share comprehensive strategies and tactics for developing a quality structure and governance model that will help improve an organization’s performance and the delivery of safe, high-quality, patient.

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Improving Your Outcomes by Managing for Daily Improvement
Handout download – available within recording.
Michelle Hennessy, BBA, LSSMBB
Email: SpeakerC2@FAHQ.org
Performance Improvement Project Manager
Baycare Health Systems, Clearwater, Florida

Managing for daily improvement (MDI) is a tried and true management process that has been in the manufacturing and service business for many decades.  It the past 1-2 decades there has been a slower introduction and acceptance of MDIs in healthcare.  In healthcare we seem to mainly manage based on outcome measures, that are representative of the past (last month, last quarter) and one cannot make immediate changes to change the course of that outcome.  With MDIs your front line leaders can instantaneously see issues within a process or leading measures that can impact an outcome measure or lagging metric.

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Mixed Methods Inquiry for Performance Improvement
Handout download – available within recording.
Rebecca Olsen, Ph.D., CPHQ, MCHES
Email: rolsen@ut.edu
Associate Professor of Public Health
University of Tampa, Tampa, Florida

This session will explore the utilization of mixed method inquiry in developing and prioritizing behavior specific performance improvement initiatives. The presenter will discuss quantitative and data analysis to prioritize performance improvement strategies and the use of qualitative data collection to gain a deeper understanding of the patient perspective; and, to develop behavior specific action plans for performance improvement. She will utilize real examples with proven results.

REMEMBER: On demand access ends Friday, December 11 – don’t let it sneak up on you! 

Go to our CONFERENCE ACCESS INSTRUCTIONS for information on submitting questions, receiving CE credit, and other important items to make this a positive learning experience for you.