2020 Virtual Annual Conference
|  |
Welcome to this 3-hour session of conference content
If this is the first session you are viewing for the 2020 FAHQ Annual Conference, go to our CONFERENCE ACCESS INSTRUCTIONS for information on how to get the best results as you view our conference sessions. This includes how you can ask questions as you view the recording. If you have questions not submitted while viewing the recording, you may use the email address provided below for each speaker.
As with all conference sessions, the presentations below are pre-recorded and you may access whenever convenient for you. On demand access will end Friday, December 11, 2020.
SESSION A
HIGH RELIABILITY ORGANIZATIONS
High reliability organizations (HROs) are those operating in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures. The concept of high reliability is attractive for health care, due to the complexity of operations and the risk of significant and even potentially catastrophic consequences when failures occur in health care. These two presenters will highlight the impact of implementing HRO concepts within their own organizations from two interesting perspectives, linking the HRO journey to just culture and using structured storytelling to support that journey in achieving safe patient care.
VIEW PRESENTATION
Introducing High Reliability: Creating a Just Culture
Handout download – available within recording
Mark W. Milner, MBA, MHS, BSN, RN, ACM, CPHQ, LTCA, CENP, FACHE
Email: Mark.Milner@nemours.org
Director, Safety, Quality, and Operational Optimization
Nemours Children’s Hospital, Orlando, Florida
This session will present the Nemours Children’s Hospital journey toward high reliability. Attendees will learn why we began this critical journey, what the impact of this change can be for a healthcare organization, how this effort must be linked to a Just Culture, what the changes have meant in practice, and will gain some practice in the application of these processes in considerations of accountability.
VIEW PRESENTATION
Storytelling to Embrace HRO
Handout download – available within recording
Watch Brief Video – Please watch the video (for slide 2) as YouTube will not allow recording of copyrighted material and it is important to see this at the beginning of the presentation.
Susan White, PHD, RN, CPHQ, FNAHQ, NEA-BC
Email: SpeakerA1@FAHQ.org
Chief, Quality Management
Glorybel Rodriguez, MSN, RN
Patient Safety Specialist
Orlando VA Health Care System, Orlando, Florida
Storytelling of patient safety events is a best practice to engage front line staff in embodying the culture of patient safety with memorable practices. This session will illustrate the value of storytelling, based on the science, and provide a structured approach to integrating patient safety stories into practice with learnings.
REMEMBER: On demand access ends Friday, December 11 – don’t let it sneak up on you!
Go to our CONFERENCE ACCESS INSTRUCTIONS for information on submitting questions, receiving CE credit, and other important items to make this a positive learning experience for you.
Questions? FAHQ Conference Planning Team.
