April 30 – May 3, 2019
The FAHQ Conference Planning Team has completed confirmation for speakers and poster presenters for the 2019 Annual Conference. These healthcare professionals are applying innovative approaches and will share application of best practice, inspiring our attendees to move forward in their own organizations.
NAHQ CPHQ Review Course: April 30 – May 1, 2019
FAHQ is co-hosting this interactive
two-day workshop with NAHQ. The course is designed to support those planning to
take the Certified Professional in Healthcare Quality® (CPHQ) Certification
Examination. Based on the current exam content outline, this course engages
participants in a review of the exam material and offers valuable tips on how
to best prepare for test day. The workshop fee includes electronic access to
handout materials for one year. Earn 15 CPHQ CE credits upon completion and
evaluation of the course. CPHQ CE is available only to current CPHQs; 14
Florida Nursing CE credits will be awarded by FAHQ.
SPEAKERS: Kathy Clinefelter, MSN, MBA, CPHQ FNAHQ and Judy Dowdie, MPA, CPHQ, LHRM
FAHQ Annual Educational Conference: May 2 – 3, 2019
Please register before April 25, 2019 to receive the best fees and to help us in planning space for our attendees.
Patient Experience and Operational
Outcomes in a Healthcare System
With the goals of improving patient care and employee satisfaction, we have been implementing Lean Six Sigma (LSS) methodologies as a best practice for all quality improvement (QI) activities since 2013. With 1,300 team members in several locations and a service area of 3,600 square miles, we found that a collaborative model of quality improvement, including input and design from the “front lines,” was necessary for a dynamic improvement program. Over time, we developed a model that included QI-trained team members from all departments in collaboration with strong leader sponsorship. While these team members have other primary roles, they receive in-depth ongoing education and coaching from the Operational Excellence (OPEX) Department to deploy LSS techniques for effective improvements in their respective areas. This innovative approach has resulted in improved clinical and operational outcomes that could not have been achieved by OPEX alone.
SPEAKER: Alyssa Cadwalader, MA, RN, MT-BC
Trustbridge Lean Process Lead
Psychological Safety: When One
and One Equals Three
The development of a high reliable organization (HRO) and promotion of a learning culture have become a healthcare industry expectation. Leadership’s priority is to be accountable for effective care while protecting the safety of patients, employees and visitors. It also identifies the critical role safety culture plays in the HRO journey.
SPEAKER: Doreen Herdman, MSN, RN, CPHQ, CPHRM, CPPS, CHC, LSSBB
Kotter’s 8-Step Model for Leading
Change: Surviving and Thriving in an Ever-Changing Regulatory Environment
This model is relevant to successful implementation of quality initiatives that support compliance with regulatory requirements in a landscape that constantly changes. Kotter’s method is a holistic approach to managing organization changes that are often the result of regulatory requirements.
SPEAKER: Glenda Stewart, RN, MSN, CPHQ
NIAHO®, ISO 9001, and Baldrige: The Synergy of Excellence
In order to receive payment from CMS, health care organizations must comply with the Conditions of Participation (CoP) as a minimum standard for operations. This session is for those who desire to achieve patient-focused excellence – much more than reducing errors, merely meeting accreditation specifications, or reducing complaints. DNV GL- Healthcare’s National Integrated Accreditation for Healthcare Organizations (NIAHO®) standards fully address the CoP and are integrated with the ISO 9001:2015 quality standards to help organizations create, adopt, and implement a quality management system. This blend creates the conditions to become more systematic, more proactive, and more focused on excellence. Adding the Baldrige Performance Excellence Framework produces an effect that exceeds the sum of the parts – a holistic approach to integrating key performance and operational requirements within a results-oriented framework that creates a basis for action, evaluation and learning, and ongoing improvement, innovation, and ultimate success.
Denise M. Haynes, RN, MSN, MBA, CCRN Clinical Surveyor with DNV-GL, and Consultant with Quiet Excellence
Ken Maxik, MBA Surveyor with DNV GL, and Transitional Leader/Corporate Director Patient Safety and Compliance at CompleteRX, Ltd.
Building a cadence of accountability
from the unit to the Hospital Boardroom using Managing for Daily Improvement
This session will provide the insight to understand what MDIs are and how to implement the tools of MDI, including team huddles and the identification of process measures to drive daily improvement; leader rounds to create accountability; problem solving thinking and implementing Clinical Excellence Councils for MDI performance data reporting. MDI is by far the most important tool that will drive accountability, problem solving and sustained improvements throughout your organization.
SPEAKER: Michelle Hennessy, BBA, CPHQ, SSMBB
Baycare Health System Performance Improvement Project Manager
Understanding and Implementing
Perioperative Nutrition to Improve Quality of Care and Patient Outcomes
Practicing perioperative nutrition throughout the surgical patient’s journey is a best practice. Nutrition elements are part of the American Society of Enhanced Recovery (ASER) and the Enhanced Recovery After Surgery (ERAS) Society recommendations and improved outcomes are proven through a growing body of literature. With 24-65% of surgical patients being at risk for malnutrition, it is imperative to address the nutrition needs of patients. Recent prospective observational data indicate that undernourished patients or patients at risk of malnutrition are twice as likely to be readmitted within 30 days after elective colorectal surgery. As defined by the National Surgical Quality Improvement Program, malnutrition is among the few modifiable preoperative risk factors associated with poor surgical outcomes, including mortality, in surgical patients. By implemented the proper perioperative nutrition tools a positive impact of economic and clinical outcomes can be seen. Length of stay can be reduced by 14% and cost savings per episode of $28,198 and a per patient savings of $3,891 have been documented. Research found that addressing the nutrition needs of patients, especially those who were moderately or severely malnourished had improved surgical outcomes with a shorter LOS (6 vs 8 days p<0.0001), decreased hospital mortality (2.3% vs 7.5% P,0.021) and a lesser likelihood of being readmitted (16.1% vs 22.6%, P<0.045).Perioperative nutrition includes addressing nutrition pre-operatively and post-operatively in all surgical patients. Pre- and post-operative targeted surgical nutrition supplements address post-op insulin resistance, post-op nausea and vomiting, patient well-being, and/or immune function.
SPEAKER: Erin L. Ross, MS, RD, LD
Clinical Liaison, Abbott Nutrition
The Art of Creating the Right
People tend to assume to know the process or system they are trying to improve but if one does not really understand the current process, how will they really know what part of the process needs to be improved?
SPEAKER: Marsha Moxley, BSN, MHCA, CPHQ, FNAHQ
Applying the Art of Excellence to Patient
Care – Aboard a Cruise Ship!
Despite what we have learned of tools and processes from nuclear power plants, hotel accommodations, and aviation, healthcare continues to struggle with patient safety, outcomes and satisfaction. October 2018 data from Hospital Compare shows only 22% of Florida’s 168 eligible reporting hospitals earned the overall highest rating of 4 or 5 stars and 58% scored the lowest of 1 or 2 stars. Regardless of patient safety culture assessments, Lean, rapid cycle change, crew resource management, FMEA, RCA, surgical checklists, trigger tools, and other best practice methods, along with the very significant effort to improve patient satisfaction, there remains ample room for improvement. The parallels, applications, and opportunities of the art of excellence compliments the science of healthcare and becomes the root cause and catalyst of quality.
SPEAKER: Barbara Duffy, DHSc, MPH, RN, CPHQ
Risk Manager & COO of Healthcare Innovation Institute
Tampa VA LTC Quality Improvement
A Lean Six Sigma Black Belt project was implemented to improve long term care (LTC) quality within the facility. A multidisciplinary team was initiated to make improvements using Lean Six Sigma DMAIC methodology and conducted a value stream mapping event that identified over 92 breakdowns in the process. A robust action plan focusing on data validation/documentation, admission, care planning, and patient experience was implemented.
SPEAKER: Medgina Canal, MPA
James A Haley Veterans’ Hospital
Overview of Florida’s Prescription
Drug Monitoring Program
The role of state prescription drug monitoring programs in facilitating appropriate prescribing of controlled prescription drugs and helping to address the prescription drug abuse epidemic. PDMP are working toward the seamless integration of controlled substance prescription information into the EHR or pharmacy dispensing system to retrieve data.
SPEAKER: Rebecca Poston, BPharm, MHL
Prescription Drug Monitoring Program, Florida Department of Health
FAHQ Annual Educational Conference: Poster Sessions
Accountability through Patient
Tiffany Arnold, BSN, RN, PCCN, CPPS
Director of Patient Safety
Englewood Community Hospital, Englewood, FL
Improving patient satisfaction
scores one measure at a time
Presenter: Anais Ballate, RN
Performance Improvement Coordinator
Larkin Community Hospital, South Miami, FL
The Use of Virtual Humans in
Improving Patient Safety and Team Communication in the Surgical Arena
Presenter: Charlotte O. Bedsole, DNP, RN, CNOR, CLSO/M, LSSGB
Clinical Quality Nurse Leader for Perioperative Services
UF Health Jacksonville, Jacksonville, FL
How Increasing Accountability and
Transparency Results in Fall Prevention
Presenter: Cathy Carr, DNP, RN-BC, CPHQ
VP, Quality and Patient Safety
Englewood Community Hospital
Appropriate Telemetry Monitoring: A
Clinical Practice Change
Presenter: Christina Carranza, MSN, RN-BC, CNML
Magnet Program Coordinator
NCH Healthcare System, Naples, FL
Community Partnership and
Transitional Care Management
Presenter: Homeyra Hafizi (Mae), MSN, RN, CPHQ CPHRM, CORNS, LSS BB
Quality Management and Nursing Education
Orlando VA Medical Center, Viera, FL
Enhanced Recovery after Surgery
(ERAS): A Multidisciplinary, Multihospital Committee Led Quality Improvement
Presenter: Kathleen Johnson, MSN, RN, NE-BC, CRN
System Clinical Quality and Effectiveness
Baptist Health, Jacksonville, FL
Engaging Leadership at the Gemba-
Environmental of Care and Continuous Survey Readiness Rounds Improvement
Presenter: Paula Vallejo MSHA, BSN, RN-C
Orlando VA Medical Center William V Chappell Jr Outpatient Clinic, Daytona Beach, FL