A two-day workshop designed for those planning to take the Certified Professional in Healthcare Quality (CPHQ) exam. Content is developed by the National Association for Healthcare Quality (NAHQ) and taught by NAHQ approved instructors. Participants should come to the workshop with functional knowledge in areas identified in the CPHQ exam content outline. Currently certified CPHQs may attend to receive credits for CPHQ renewal.
Kathy Clinefelter | MSN, MBA, CPHQ FNAHQ
Kathy has been a Senior Partner in Partners in Healthcare Quality since 1998. She served as President of FAHQ and as President of NAHQ, achieving NAHQ Fellowship in 1999. Kathy has extensive experience in healthcare quality in acute care, ambulatory care, managed care, and regulatory oversight. She has been a NAHQ approved CPHQ instructor since 2007.
Judy Dowdie | MPA, CPHQ, LHRM
Judy has been Director of Performance Improvement and Risk Management with Correct Care, LLC since 2013, and has worked in behavioral health for 19 years in various positions in quality, risk management, compliance, and credentialing. A member of NAHQ and FAHQ since 1999, Judy has served as FAHQ President and has been a CPHQ instructor for FAHQ since 2003, and a NAHQ approved instructor since 2017.
This one-day workshop will cover the basics of the Lean philosophy, Six Sigma methodology, and the applied techniques of applying them to process improvement in a healthcare setting using the DMAIC cycle. Attendees will have the opportunity to learn and practice core tools from each phase of the DMAIC cycle in a relaxed group setting.
Flynn Vickers | LSSMBB
Flynn is a process improvement professional leading quality improvement initiatives at Florida Hospital Tampa. Previously, he was the director of Performance Improvement at James A. Haley Veterans’ Hospital. He began training in Lean Six Sigma Process improvement methodologies in 2010, earning certification as Lean Six Sigma Black Belt through the US Army’s Office of Business Transformation and certification as a Master Black Belt through Villanova University. Flynn is a Veteran of the United States Army, serving as an Infantry Officer and a Signal Corps Officer from 2008-2012. Flynn attended the University of Florida and graduated with a Bachelor’s in Economics in 2007, followed by a MBA with a concentration in healthcare management from Saint Leo University in 2017. Flynn’s professional experience in process improvement includes both private and public-sector leadership of performance improvement at large urban medical centers, with major project experience in multiple areas of focus including improvement of Value Based Purchasing performance measures, criteria based clinical evaluation processes, human resource management, patient flow, and perioperative services.
Accreditation is directly related to regulatory compliance, meeting requirements, and generally a necessary path to securing reimbursement. This process can be more meaningful to impact an organization not only to improve quality of care, promote safe practices as well as enhance the performance of the hospital. Although more indirect than direct, the quality management system for an organization to go beyond the traditional “walls” for those areas typically subject to surveyor review and encompass the entire organization. This reach leads to better engagement, improved job satisfaction, better results from the patient experience and better operational performance. This presentation will explore the attributes of an effective quality management system and how this ties in with accreditation.
Patrick Horine | MHA
Patrick serves as the President/Chief Executive Officer of DNV GL Healthcare, Inc. He is responsible for the North American healthcare business of DNV GL, which includes a growing portfolio of standards-driven accreditation and certification services. Patrick was part of an entrepreneurial team that created and brought to market the first new hospital accreditation program in the United States since the 1960’s when Medicare was started. This program, the DNV GL National Integrated Accreditation of Healthcare Organizations (NIAHO®), has attracted more than 400 hospitals, and is recognized for its unique design, which integrates Medicare compliance with the ISO 9001 Quality Management System. Patrick has more than 25 years of healthcare management experience and has held various leadership positions in hospitals including that of CEO, COO, and VP for Quality and Business Development. He has a Master’s Degree in Hospital and Health Administration from Xavier University.
This session will provide an overview of a leadership safety huddle to better understand the purpose of a daily huddle, discuss the relationship of safety huddle to a culture of safety; share a structure for effective safety huddle and share options to measure success of the huddle.
Linda Scribner | BA, CPHQ
Linda is Director of Quality Services at Methodist Dallas Medical Center. Her BA is from the University of Florida in Gainesville and she earned her CPHQ in 1989.
Her past healthcare quality experience includes community and teaching hospital settings. She has co-authored two articles published in the Journal of Healthcare Management and the Journal of Healthcare Quality. Scribner has served in leadership positions with FAHQ and the Texas Association as well as NAHQ. She has served as President of NAHQ and as Chair of the Healthcare Quality Certification Commission (HQCC) for the CPHQ credential. Scribner currently serves on the DFW Hospital Council Patient Safety Committee and as a member on the Department of Texas State Health Services Healthcare Safety Advisory Committee.
Personal marketing is not just media hype-it’s presenting yourself as a gift-wrapped package! This highly essential topic synthesizes the latest research and gives you tested strategies to help you in building a successful career.
Joan Hutton | BA, DipNEd, RN, CPC
Joan is a nationally recognized speaker on career strategies, revitalizing corporate careers and future trends. She is a RN with a BA in Psychology and Master’s work from Marygrove College and the University of Detroit in Michigan. She had 15 years in nursing administration and education background service as CNO and COO. She has taught in major medical center/teaching hospitals as well as community hospitals. She is active in NAHQ, AHIM and AHCFMA. She conducts workshops for professional groups and teaches senior seminars to the graduating classes at major colleges and medical universities. She has published articles in multiple healthcare professional journals. She has served four times on the FAHQ Board.
This session will provide theories to support the implementation of a Just Culture. The application of Maslow Hierarchy of employee needs, personality gauges, and competency level provides a framework for Just Culture. This promotes a culture for generating mutual trust between workforce members. Learning to communicate with various people will engage recipients to assist in a better outcome. The utilization of these theories with the Diffusion of Innovation theory provides an understanding why a culture based on trust and respect is critical in establishing a safe environment.
Doreen Herdman | MSN, RN, CPHQ, CPHRM, CPPS, CHC, LSSB
Doreen has over ten years’ experience in a clinical role. She obtained a legal nurse consultant certificate and was a nurse advisor in a plaintiff- medical malpractice law firm. Applying her clinical experience to the legal nurse consultant role, she continued to see the types of encounters patients face in the healthcare industry. She became a licensed healthcare risk manager and certified as a Healthcare Quality Professional (CPHQ), Risk Manager (CPHRM), Professional in Patient Safety (CPPS) and Healthcare Compliance (CHC). Doreen is a black belt in Lean Six Sigma (LSSBB) and is TeamSTEPPS master trained. Incorporating her clinical experience with the regulatory and healthcare standards, Doreen presently is a Corporate Compliance Manager at Shriners Hospitals for Children headquarters.
This session will explore how to utilize the Team STEPPS framework to improve quality. The presenter will provide insight on implementation of the Team STEPPS action planning methodology based on a performance improvement initiative focused on enhancing customer satisfaction.
Glenda Stewart | RN, MSN, CPHQ
Glenda is the Director of Quality Assurance & Compliance with Next Step Care (transitional care service line for CHSGa, a healthcare delivery system in Georgia). Glenda is a Registered Nurse with over 10 years of experience in healthcare spanning the continuum to include acute care, medical/surgical nursing, Administration, Quality Management, and Compliance. She is originally from South Florida and has a passion for quality and performance improvement.
The opioid epidemic affects every segment of society in the United States. In Florida alone, there are an estimated 14 fatal overdoses per day. Cost implications have not only affected the health care financing and delivery systems but also local, state, and federal governments. The President has declared opioids to be a public health crisis and has appointed a council led by New Jersey Governor Chris Christie. This presentation provides a high-level overview of the status, interventions, evidence-based treatment guidelines, and outcome measures in place. Interventions at a population health management level are being developed to assist law enforcement, health care professionals, pharmaceutical industry, and government organizations to provide effective interventions for this rapidly growing public health concern.
Irv Koehler | RN, MBA, CPHQ, CPC
Irv has a proven track record of results driven health care quality program management and a working knowledge of URAC and NCQA standards. Irv holds a BSN from Florida Southern College and MBA with Health Care Management Focus from the Florida Institute of Technology in Orlando, FL. He has experience in leading successful HEDIS outcome measure reporting for seven separate NCQA HEDIS reports and is a contracted NCQA surveyor. He can apply innovation to data collection, maintenance, and clinical program structure to maximize impact of outcome measures. He has experience with Medicaid/CHIPRA application, approval contract initiation projects in Tennessee/Florida. He has managed care experience with disease management, provider appeals, credential, operations and quality management for insurance plans with multiple HMA, PPO products.
This session will explore the benefits of having aligning the between goals of the organization and the activities of Clinical Documentation Integrity Review Program. The presenters will discuss the role of CDI in the inpatient and outpatient setting, importance to the Patient Safety Indicator, expected mortality and the hospital’s public image.
Luanne Lentz | MHA, BSN, RN, CPHQ
Luanne Lentz holds a Master of Healthcare Administration and a Bachelor’s Degree of Science in Nursing from the University of North Florida. Luanne has been a Registered Nurse for over 29 years and is a Certified Professional in Health Care Quality (CPHQ). She has worked at Mayo Clinic for over 29 years, 23 of those years as the administrative leader for Quality and currently as a Clinical Documentation Integrity Specialist.
This session describes the relationship of nutrition within the changing healthcare environment, the effects of intervention to improve patient outcomes and the identification of at-risk patients based on evidence-based recommendations.
Erin Ross | MS, RD
Erin is a Clinical Liaison with Abbott Nutrition. She has a BS in Dietetics from Gannon University in Erie, PA and a Master of Science in Applied Nutrition with a concentration in Nutrition Education from Northeastern University in Boston, MA. Erin is a Registered Dietitian with over 11 years of experience in the field of nutrition as a clinician and a manager. She has practiced in hospital setting in both academic and community hospitals. Erin’s primary clinical practice areas included inpatient and outpatient oncology and critical care. She has experience in creating and implementing various protocols and policies elevating the role of dietitian and streamlining the nutrition care process. These policies and protocols address malnutrition, nutrition screening, early and timely nutrition intervention and the patient’s post-acute transition of care.
This session will explore why Florida hospitals score low in CMS Quality Star ratings as well as factors associated with HAC Penalties and how hospitals can avoid HAC Penalties. The presenter will discuss a case study of a hospital with a recent HAC Penalty, how to interpret HAC Tables, the results of an audit of their penalty cases, and a program to prevent future HAC Penalties.
David Raymond | MPH
David is the President and Founder of Clinical / Financial Management Associates which specializes in DRG management and improving Quality Performance. David has his Master’s degree from The University of Michigan, School of Public Health in Health Care Administration and Health Gerontology. Twenty-six years ago, he founded CFMA to assist hospitals to achieve and maintain profitability under DRGs. In the past 5 years CFMA has expanded its outreach to hospitals to reduce OBS rates and to improve Quality Scores and CMS Star ratings.
Being creatures of habit, people tend to repeat their behaviors yet expect different results. What happens? We run in circles wondering why nothing seems to change. By altering our focus, we change our attitude which changes our approach which provides a different outcome. Learn how to break self-defeating habits, embrace a change in thinking and acting and control feelings of being over-whelmed. Achieve more of what you want by adjusting your attitude which changes your course of action.
Jeanne Sexson | BA, MA, MA
Jeanne travels in and out of the continental United States speaking at national, state and regional health industry conferences. Her background also includes facilitating leadership training for the University of Evansville, University of Southern Indiana and Indiana Technical State College where she received the Outstanding Adjunct Teaching Award. Jeanne is published author/illustrator of several motivational books and health industry magazine articles. She was recipient of both the “EDIT IT” Book Award for Commitment to Achieving Precision In Communication and Mid-America Publisher’s Association Award for Illustrating. Her honors and recognitions include Outstanding Creative Woman of the year and recipient of the National Mental Health Association’s Outstanding Service Award. Jeanne is an accomplished sculptor and photographer and a proud new mom to her rescue pup Ellie Grace.
Linda Scribner | BA, CPHQ
Director of Quality Services
Methodist Dallas Medical Center
Eva Mitra | BSN, RN
Nursing Standards Improvement
West Kendall Baptist Hospital
Andrea Golchuk | BS, MBA
N Florida Regional Medical Center
Arlene Torres | DNP ARNP CCRN ACNP-BC
Baptist Hospital of Miami
Jessica Ferraro | MHA
Spinal Cord Injury
James A. Haley Veterans’ Hospital and Clinics
Rosie Rodriguez | RN, MHL
Baptist Children’s Hospital
Sarit Gutmann | RN, BSN, MSc, CPHQ
Quality Management Specialists
James A. Haley Veterans’ Hospital and Clinics
Stephanie Cala | RNG
Nursing Staff Coordinator
Larkin Community Hospital
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