Resources in Healthcare Quality

Accreditation Association for Ambulatory Health Care (AAAHC)
Agency for Healthcare Administration (AHCA) / Provider Comparisons
Agency for Healthcare Research and Quality (AHRQ) / Patient Safety Organizations
American Heart Association
Baldrige National Quality Award
Commonwealth Fund
Deloitte Center for Health Solutions
DNV
Florida Hospital Association
Florida Legislature – lawmakers, pending bills
Florida Sterling Council
FMQAI
Hospital Compare
Institute for Health Care Improvement (IHI)
Interagency Working Group for Health Care Quality
National Association for Healthcare Quality (NAHQ)
National Committee for Quality Assurance (NCQA)
National Patient Safety Foundation (NPSF)
National Quality Forum (NQF)
Patient Safety and Quality Healthcare
Robert Wood Johnson Foundation
The Joint Commission (TJC)
The Joint Commission Center for Transforming Health
URAC
VA National Center for Patient Safety

 

Accreditation Association for Ambulatory Health Care (AAAHC)

http://www.aaahc.org/

The Accreditation Association for Ambulatory Health Care, also known as AAAHC, was formed in 1979 to assist ambulatory health care organizations improve the quality of care provided to patients. Currently accrediting over 3,800 organizations, the AAAHC is the leader in ambulatory health care accreditation.

Agency for Healthcare Administration (AHCA)

http://www.fdhc.state.fl.us/

Florida State Agency responsible for the administration of the Medicaid program, for the licensure and regulation of health facilities and for providing information to Floridians about the quality of the health care they receive in Florida.  The website provides comparative data on providers (see next url) and lists of Florida health care facilities.

http://www.FloridaHealthFinder.gov

Part of AHCA, this is the site which provides comparative data on hospitals, ambulatory surgery centers, physicians, health plans, nursing homes, and prescription drugs.

Agency for Healthcare Research and Quality (AHRQ)

http://www.ahrq.gov/

The Agency for Healthcare Research and Quality (AHRQ) is the lead Federal agency charged with improving the quality, safety, efficiency, and effectiveness of health care through research on health care quality, costs, outcomes and patient safety.  AHRQ's mission includes both translating research findings into better patient care and providing policymakers and other health care leaders with information needed to make critical health care decisions.

The AHRQ provides best practices, funding for research, and created the CAHPS program for CMS which measures patient satisfaction with healthcare providers and systems.  Provides annual dashboard on healthcare quality by State.  Established Patient Safety Indicators (PSIs.  For information on Patient Safety Organizations on the AHRQ website, go to:

http://www.pso.ahrq.gov/psos/overview.htm

American Heart Association

www.heart.org

The American Heart Association is dedicated to improving heart health.  It’s website includes a special section for healthcare provides in addition to great resources for the public on heart-healthy lifestyle.  The Florida Chapter of AHA, like FAHQ, is a partner in the IHI Florida Node Network

Baldrige National Quality Program

http://www.quality.nist.gov/

The Baldrige Award is given by the President of the United States to businesses (manufacturing and service) and to education, health care and nonprofit organizations that apply and are judged to be outstanding in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; human resource focus; process management; and results.  This site provides information on criteria for excellence, past award recipients and conferences.

Commonwealth Fund

http://www.commonwealthfund.org/

Contains case studies, improvement tools, data ranking across the US, innovations, and articles related to improving healthcare quality.  “Why Not the Best?” (WhyNotTheBest.org) is a new resource from The Commonwealth Fund, offers easily accessible, comparative information on health care performance for providers, researchers, and other professionals.

Deloitte Center for Health Solutions

http://www.deloitte.com/view/en_US/us/Insights/centers/center-for-health-solutions/index.htm

The Deloitte Center for Health Solutions is the health services research arm of Deloitte LLP. Our goal is to inform all stakeholders in the health care system about emerging trends, challenges and opportunities using rigorous research. Through our research, roundtables and other forms of engagement, we seek to be a trusted source for relevant, timely and reliable insights.

DNV

http://www.dnvusa.com/focus/hospital_accreditation/

DNV is a deeming authority for CMS. Their approach is to integrate CMS CoPs with the ISO 9001 Quality Management System, providing hospitals standards designed to foster innovation and enhance patient safety.  Their website offers a wealth of information on hospital accreditation issues and risk management.

Florida Hospital Association (FHA)

www.fha.org

The Florida Hospital Association is comprised of 205 hospitals and health systems, 21 Corporate Members and 17 Professional Membership Groups which include 1,300 professional members from across the state. Through representation and advocacy, education, and informational services, we support the mission of our members to provide the highest quality of care to the patients we serve.  FHA, like FAHQ, is a partner in the IHI Florida Node Network.

Florida Legislature

http://www.flsenate.gov/Legislators/index.cfm?Mode=Find%20Your%20Legislators
&Submenu=3&Tab=legislators&CFID=92229830&CFTOKEN=22407447

List on left of page provides connections to pending bills, committees, sessions and Florida Statutes.  On this site you can also enter your zip code to find your State Senators and Representatives.

Florida Sterling Council

http://www.floridasterling.com

In 1992, Florida began using the Malcolm Baldrige Criteria for Performance Excellence to recognize organizations in Florida who utilize the Baldrige methods to improve quality.  The Florida Sterling Council was created to oversee the awards process and has assisted organizations in utilizing these standards of excellence as a guide to making improvements that generate better operations, customer value, and overall results through regional training programs and on-line resources.  Like the Baldrige, awards are presented in multiple fields, including healthcare.

FMQAI

www.fmqai.com

FMQAI is Florida’s Medicare Quality Improvement Organization (QIO) and the End Stage Renal Disease (ESRD) Network of Florida.  As a healthcare quality improvement organization, FMQAI works with providers in Hospitals, Physician Offices, Nursing Homes, and many other provider settings to implement projects focused on improving the care provided to over three million Medicare beneficiaries in Florida. FMQAI’s mission is to ensure the quality, effectiveness, efficiency, and economy of health care services provided to Medicare beneficiaries.

FMQAI performs independent medical record reviews for a variety of settings, including acute inpatient and outpatient facilities, ambulatory surgery centers, skilled nursing facilities, home health agencies, physician offices and managed care organizations. FMQAI has provided technical assistance to hospitals to help them comply with Medicare billing and coding regulations since 1999 and has been a national leader in reducing unnecessary hospital admissions since 2003.  FMQAI, like FAHQ, is a partner in the IHI Florida Node Network

Hospital Compare

http://www.hospitalcompare.hhs.gov/hospital-search.aspx

Hospital Compare is a consumer-oriented website that provides information on how well hospitals provide recommended care to their patients.  Patients or potential patients may compare the quality of care hospitals provide for beneficiaries to make better informed health care decisions.  The site is interactive and provides information related to process, outcome and patient perception of care data.

Institute for Healthcare Improvement (IHI)

http://www.ihi.org/IHI/

The Institute for Healthcare Improvement (IHI) is an independent, not-for-profit organization helping to lead the improvement of health care throughout the world.  IHI works to accelerate improvement by cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.  Their website provides courses, information on best practices, access to many free quality tools and teleconferences.  A great asset is healthcare quality is the IHI Improvement Map, which combines requirements from key regulatory and accrediting bodies into one overall picture, provides the standards and ideas for how  to meet them, and allows an organization to perform a gap analysis on their standing relative to these standards.  There are also courses to help those new to the quality arena; NAHQ members may be eligible for discounted rates on these IHI Open School courses. 

Interagency Working Group for Health Care Quality

http://www.ahrq.gov/workingforquality/#iwg

The Affordable Care Act (sec. 3012) called for the establishment of an Interagency Working Group on Health Care Quality. This group of senior officials represents 23 Federal agencies with major responsibility for health care quality and quality improvement. Its function is to provide a platform for collaboration, cooperation, and consultation among relevant agencies regarding quality initiatives, as a means to ensure alignment and coordination across Federal efforts and with the private sector.  This website hosts their reports and activities.

National Association for Healthcare Quality (NAHQ)

http://www.nahq.org

The National Association for Healthcare Quality (NAHQ) is the nation's leading organization for healthcare quality professionals. Founded in 1976, NAHQ currently comprises more than 5,000 individual members and 100 institutional members.  NAHQ provides information on quality resources, state associations, and a members-only section which includes access to the Journal for Healthcare Quality which members can both read on-line and earn CE credits.  FAHQ is a State Affiliate of NAHQ.

National Committee for Quality Assurance (NCQA)

http://www.ncqa.org/

NCQA is a non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations, including health insurance plans (HEDIS), credentials verification organizations (CVO), health information products, physician organizations (PO), utilization management/credentialing and reviews special health care management programs for physician recognition in the areas of back pain management, diabetes, heart/stroke, and patient-centered medical home.  

National Patient Safety Foundation

http://www.npsf.org

NPSF is an independent, not-for-profit 501(c)(3) organization dedicated to improving the safety of care provided to patients.  NPSF is committed to a collaborative, inclusive, multi-stakeholder approach in all that it does.

National Quality Forum (NQF)

http://www.qualityforum.org

The National Quality Forum (NQF) is a not-for-profit membership organization created to develop and implement a national strategy for health care quality measurement and reporting. Consisting of public and private organizations, the NQF has a trifold focus:  patient outcomes, workforce productivity, and health care costs.  Members include the Joint Commission, the Leapfrog Group, the AARP, universities, State Agencies, as well as multiple provider groups from the hospital, insurance, physician and pharmaceutical industries.  This organization is a strong driver of current legislative and regulatory efforts related to quality. NQF created the push for “never events” now used by CMS.  Watching their recommendations often foretells coming legislation.

Patient Safety and Quality Healthcare

http://www.psqh.com

This is a free website which produces an on-line publication six times a year on topics of patient safety, quality and risk management.  You can sign up to get their newsletter for free.

Rand Health

http://www.rand.org/health.html

A division of The Rand Corporation, dedicated to healthcare research.  This site provides free information on current and past research on a variety of healthcare quality topics / initiatives.

Robert Wood Johnson Foundation (RWJF)

http://www.rwjf.org/

This is a private organization which supports research into healthcare with the goal of improving the health and health care of all Americans.  This site provides best practices, updates on research projects, and a wealth of information for the quality practitioner.  You can sign up for free email updates on their work in several areas of healthcare quality.

The Joint Commission (TJC)

Search for specific health care organizations to see how they rate on Core Measures and National Patient Safety Goals

The Joint Commission Center for Transforming Healthcare

http://www.centerfortransforminghealthcare.org/

Website / project created by The Joint Commission to share information on key quality initiatives

URAC

http://www.urac.org/

URAC, an independent, nonprofit organization, offers a wide range of quality benchmarking programs and services, including accreditation services in the area of case management and health plans.

VA National Center for Patient Safety

http://www.va.gov/ncps/

The NCPS was established in 1999 to develop and nurture a culture of safety throughout the Veterans Health Administration. Their goal is the nationwide reduction and prevention of inadvertent harm to patients as a result of their care.  The site provides a Falls Toolkit, results of multiple FMEA performed across VA facilities, hazard summaries and best practices.