Recognition
As Quality Professionals, we know the importance of recognizing
work well done. As an organization, we are also committed
to recognizing exceptional achievements by people in our
field. To this end, we have created this page of our website
devoted to our members who are making exceptional contributions
to our field.
We have set up our recognition page with the following
categories. Feel free to scroll down or click on a topic
to go directly to that section:
CPHQs
These are the quality professionals in Florida who
achieved the status of Certified Professional in
Healthcare Quality in the past year:
| Laurie C. Bosworth |
Claudia Jackson |
| Marcy Dallao |
Jerry A Lockett |
| Ellen Daneu |
Melodie B Logue |
| Claire M. Dendy |
Donald B Lucas |
| Deborah Fialk |
Mary Pherson |
| Carolyn F. Finney |
Rebecca L Watson |
| Cynthia A. Gerdik |
Alice B Weiss |
| Douglas R. Grob |
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Sterling Surveyors
Since 1992, The Florida Sterling Council has assisted organizations
in utilizing proven standards of excellence as a guide
to making improvements that generate better operations,
customer value, and overall results. We are proud to
announce that some of our FAHQ members have achieved
the status of Sterling Examiner (this information is
self-reported).
| Vickie Carpenter |
Sandi O’Neal |
| Judy Dowdie |
Marie Ruckstuhl |
| Sam Elizondo |
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If you are a member and certified Examiner, and
you do not see your name here, please notify us through
the
Contact Us page!
Baldrige Surveyors
The Baldrige Criteria for Performance Excellence provide
a systems perspective for understanding performance management.
They reflect validated, leading-edge management practices
against which an organization can measure itself. With
their acceptance nationally and internationally as the
model for performance excellence, the Criteria represent
a common language for communication among organizations
for sharing best practices. The Criteria are also the basis
for the Malcolm Baldrige National Quality Award process.
We are proud that FAHQ members have been certified as Baldrige
Surveyors. Current FAHQ members who have achieved this
honor:
Sam Elizondo
If you are a member and certified Examiner, and you do
not see your name here, please notify us through the Contact
Us page!
FAHQ Honors and Awards
We honor the members of the FAHQ who have helped
us achieve recognition as a premiere healthcare organization
by listing
the honors they have helped us achieve.
FAHQ has produced:
• 4
NAHQ Presidents
• 5 NAHQ Fellows
• 4 Claire Glover Award winners
• The 1st Distinguished Member Award winner
• 1993 – Gold Medal Award for State Association
Excellence
• 2000 – Gold Medal Award for State Association
Excellence
• 2005 – Silver Medal Award for State
Association Excellence
• 2006 – Gold Medal Award for State Association
Excellence
Member Success Stories
We have reserved this section to recognize FAHQ
member success stories. While we researched and selected
the first two for our website unveiling, it would
be impossible for us to know the many stories to
share without your help. Please send your stories
to the Newsletter Editor via the Contact
Us page so our other
members can benefit from your experiences.
FAHQ would like to commend Florida Hospital for
its work on reducing ED door-to-doctor time.
The Florida Hospital Orlando team began work
on this project in 2006, using lean process and
tools.
The aim was to decrease
ED door-to-doctor time by 25%. They implemented
the following changes:
• Used
a predictive model for volume and admissions based on
the previous four weeks to establish staffing needs
• Reduced lab turnaround time
• Observed and videotaped processes to eliminate waste and
non-value-added steps and redesigned physical
layout and processes based on this analysis.
• Incorporated lean tools into daily process
• Developed a monthly process council to review metrics and
develop an action plan for any areas not
meeting goals.
Using this approach, the Florida Hospital Orlando
team was able to achieve their goal of
reducing door to doctor
time by 25% and length of stay in the
ED. We commend the team at Florida Hospital Orlando
and look forward
to update
information on this outstanding and ongoing work!
FAHQ would like to commend HCA on its national Clean Hands
Are Cool Hands Campaign launched in Florida
In August, HCA launched its national campaign to
fight antibiotic resistance infections in the
community in Tampa,
Florida. This anti-MRSA community campaign
was designed for children K-4, teachers and parents,
and features teen
star Mitchel Musso from the popular Hannah
Montana Disney TV show. The program includes
PSAs, information for students,
parents and teachers, as well as lesson plans,
buttons and activities which can be used in the
classroom. You
can access information on this program by clicking
the Clean Hands Are Cool Hands button on all
local HCA hospital
websites. We applaud this effort to reach out
to the community to help control the spread of
this challenging disease.
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