Recognition

As Quality Professionals, we know the importance of recognizing work well done. As an organization, we are also committed to recognizing exceptional achievements by people in our field. To this end, we have created this page of our website devoted to our members who are making exceptional contributions to our field.

We have set up our recognition page with the following categories. Feel free to scroll down or click on a topic to go directly to that section:

CPHQs

These are the quality professionals in Florida who achieved the status of Certified Professional in Healthcare Quality in the past year:

Laurie C. Bosworth	Claudia Jackson
Marcy Dallao	Jerry A Lockett
Ellen Daneu	Melodie B Logue
Claire M. Dendy	Donald B Lucas
Deborah Fialk	Mary Pherson
Carolyn F. Finney	Rebecca L Watson
Cynthia A. Gerdik	Alice B Weiss
Douglas R. Grob

 

 

 

 

 

 

Sterling Surveyors

Since 1992, The Florida Sterling Council has assisted organizations in utilizing proven standards of excellence as a guide to making improvements that generate better operations, customer value, and overall results. We are proud to announce that some of our FAHQ members have achieved the status of Sterling Examiner (this information is self-reported).

Vickie Carpenter	Sandi O’Neal
Judy Dowdie	Marie Ruckstuhl
Sam Elizondo

 

 

If you are a member and certified Examiner, and you do not see your name here, please notify us through the Contact Us page!

Baldrige Surveyors

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process. We are proud that FAHQ members have been certified as Baldrige Surveyors. Current FAHQ members who have achieved this honor:

Sam Elizondo

If you are a member and certified Examiner, and you do not see your name here, please notify us through the Contact Us page!

FAHQ Honors and Awards

We honor the members of the FAHQ who have helped us achieve recognition as a premiere healthcare organization by listing the honors they have helped us achieve.

FAHQ has produced:

• 4 NAHQ Presidents
• 5 NAHQ Fellows
• 4 Claire Glover Award winners
• The 1st Distinguished Member Award winner
• 1993 – Gold Medal Award for State Association Excellence
• 2000 – Gold Medal Award for State Association Excellence
• 2005 – Silver Medal Award for State Association Excellence
• 2006 – Gold Medal Award for State Association Excellence

Member Success Stories

We have reserved this section to recognize FAHQ member success stories. While we researched and selected the first two for our website unveiling, it would be impossible for us to know the many stories to share without your help. Please send your stories to the Newsletter Editor via the Contact Us page so our other members can benefit from your experiences.

FAHQ would like to commend Florida Hospital for its work on reducing ED door-to-doctor time.

The Florida Hospital Orlando team began work on this project in 2006, using lean process and tools. The aim was to decrease ED door-to-doctor time by 25%. They implemented the following changes:

• Used a predictive model for volume and admissions based on the previous four weeks to establish staffing needs
• Reduced lab turnaround time
• Observed and videotaped processes to eliminate waste and non-value-added steps and redesigned physical layout and processes based on this analysis.
• Incorporated lean tools into daily process
• Developed a monthly process council to review metrics and develop an action plan for any areas not meeting goals.

Using this approach, the Florida Hospital Orlando team was able to achieve their goal of reducing door to doctor time by 25% and length of stay in the ED. We commend the team at Florida Hospital Orlando and look forward to update information on this outstanding and ongoing work!

FAHQ would like to commend HCA on its national Clean Hands Are Cool Hands Campaign launched in Florida

In August, HCA launched its national campaign to fight antibiotic resistance infections in the community in Tampa, Florida. This anti-MRSA community campaign was designed for children K-4, teachers and parents, and features teen star Mitchel Musso from the popular Hannah Montana Disney TV show. The program includes PSAs, information for students, parents and teachers, as well as lesson plans, buttons and activities which can be used in the classroom. You can access information on this program by clicking the Clean Hands Are Cool Hands button on all local HCA hospital websites. We applaud this effort to reach out to the community to help control the spread of this challenging disease.