Live Webinars

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Recorded Webinars

November 21, 2016 to February 28, 2017

FAHQ RECORDED WEBINAR – FREE TO FAHQ MEMBERS

Building a Patient Safety Culture

This webinar explores the differences between a quality culture and a safety culture and the tensions that exist between the two.

Speaker: Susan W. Hendrickson, RN, CPHQ,
                FACHE, LSSBB
                Division Director, Quality/Patient
                Safety/ Performance Improvement
                UF Health Jacksonville
susanhendrickson

 

Susan Hendrickson is a registered nurse with 25 years of experience in quality and patient safety. She is certified in health care quality and recently earned her lean six sigma black belt. Susan has authored a book and has had several articles published. She is currently employed by UF Health Jacksonville in Jacksonville, FL.

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December 13, 2016 to March 31, 2017

FAHQ RECORDED WEBINAR – FREE TO FAHQ MEMBERS

The Intersection of Health Literacy, Health Disparity, and Quality

Health literacy, health equity and the social determinates of health intersect to form the basis of health care quality. For too long, each area was studied independently and often in isolation from the other. Today, there is a new focus on understanding how these areas together impact both the delivery of health services and quality of care in everything from the delivery of emergency services and hospital care to ambulatory settings and primary care. Clearly it is in everyone’s interest to understand this new paradigm.

Speaker: Diana Stadlmueller, RN, MHSA, 
              CPHQ
              Department of Health
              Marion County, Florida
stadlmueller

Diana is a registered nurse with over 25 years’ experience in a variety of settings including intensive care, NICU, surgery, utilization management and quality. Diana is FAHQ’s President–elect and editor of the FAHQ Newsletter. She is certified in health care quality and currently employed by the Department of Health in Marion County.

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