Available November 2016 to November 2017

Service Excellence and Cultural Change (1 hour CE)

This self-study will cover all steps taken to move a complex, multi-dimensional organization from a provider driven organization to a patient-driven culture of excellence.

Author: 
Rebecca Olsen, Ph.D., CPHQ, MCHES 
Associate Professor of Public Health
Health Science/Human Performance
College of Natural & Health Science
University of Tampa
olsen

 

AVAILABLE JULY 2017 TO JULY 2018

Value Based Purchasing: Understanding the Medicare
Spend Per Beneficiary Metric (1 hour CE)

This self-study will cover all steps taken to move a complex, multi-dimensional organization from a provider driven organization to a patient-driven culture of excellence.

Author: 
Susan W. Hendrickson, MHRD/OD, RN, FACHE, CPHQ, Lean Six Sigma Black Belt
Division Director, Quality and Performance Improvement
UFHealth Jacksonville
Hendrickson

TO ACCESS SELF-STUDY MODULES

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DO YOU WANT TO BE A SELF-STUDY AUTHOR?  FAHQ members benefit from these articles but so do their authors.  You can earn additional hours for CPHQ recertification in addition to providing valuable information and CE credit for your colleagues.  For more information send an email to professionaldevelopment@FAHQ.org