Self-Study Modules 

Available November 2016 to November 2017

Service Excellence and Cultural Change (1 hour CE)

This self-study will cover all steps taken to move a complex, multi-dimensional organization from a provider driven organization to a patient-driven culture of excellence.

Author: 
Rebecca Olsen, Ph.D., CPHQ, MCHES 
Associate Professor of Public Health
Health Science/Human Performance
College of Natural & Health Science
University of Tampa
olsen


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Coming in December 2016

Value Based Purchasing: Understanding the Medicare Spend Per Beneficiary Metric (1 hour CE)